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Terms of Service, Privacy Policy, GDPR, and DPA

Downloadable documents related to our Terms of Service, Privacy Policy, GDPR, and DPA are available on request.

Learn what makes Userback a safe, and secure place to be. Check out the links below to understand more about our GDPR-compliant product and how we ensure your Userback instance is a secure application.

Terms and Conditions

Please read these Terms and Conditions (“Terms”, “Terms and Conditions”) carefully before using the Website and Service. Userback (the “Service”) operated by Userback Pty Ltd. (“Us”, “We”, or “our”).​

Your access to and use of the Service is conditioned on Your acceptance of and compliance with these Terms. These Terms supplement and incorporate our Privacy Policy available on our website as set out at These Terms apply to all visitors, users and others who access or use the Service.

Read the Terms and Conditions

Privacy Policy

This Privacy Policy describes the policies and procedures of Userback Pty Ltd on the collection, use and disclosure of your information on (the Site) and the services, features, content or applications we offer (collectively with the Site, the Services).

When you use our services, you are consenting to the collection, transfer, manipulation, storage, disclosure and other uses of your information as described in this Privacy Policy. If you wish for your personal data to be permanently removed, please contact us at [email protected].

View Userback’s Privacy Policy

Data Processing Addendum

The customer agreeing to these terms (“Customer“) has entered into either a Terms of Use Agreement or SaaS Services Agreement with Userback Pty Ltd. (“Userback“) under which Userback has agreed to provide services to Customer (as amended from time to time, the “Agreement“).

This Data Protection Addendum, including its applicable Appendices (the “Addendum“) will be effective and replace any previously applicable data processing and security terms as of the Addendum Effective Date (as defined below). This Addendum forms part of the Agreement.

Read the DPA

Security Overview

We take security seriously.

At Userback, we take cyber security very seriously and have implemented several measures to safeguard the Userback infrastructure from potential attacks. Our commitment to cyber security benefits our customers and provides peace of mind knowing that their data is safe with Userback.

View our Security Overview


At Userback, we are wholly invested in our customer’s success and the protection of customer data. We consider privacy and personal data protection all the way through our product development lifecycle, maintaining the standards of the strictest security policies, including compliance with the GDPR. On this page, we explain our approach and investment in GDPR compliance and how we help our customers comply with the GDPR.

GDPR Commitment