Collect and manage more than the basics.
Userback is the fastest option on the market to collect user feedback, survey customers, validate ideas and turn suggestions into stunning product features – all in one place.
Console logs, event tracking, session info and user identification
Bulk edit, merge feedback, move feedback etc.
Screen ignore, block and masking masking
Today, Userback supports multiple customers with bespoke enterprise plans, tailored to suit unique circumstances. We believe in finding the win-win situation that helps propel business to the next level at a fair price. Chat to the team if you’re looking for a custom plan today.
We are. Userback supports organizations in 105 countries around the world, as a result we maintain strict security and privacy controls – including GDPR.
Unlike others, Userback categorizes projects as your web application or website, not the feedback type within each, so you can collect bugs, feature requests, general feedback, and more all together in a single web application or website – helping you get more value out of your feedback management platform with Userback.
All new accounts start with a free trial of the Premium plan. You get full access to the Userback platform and can collect, manage and action user feedback free for 14 days and can upgrade at any time. Upon completion of your trial window, you’ll need to upgrade to one of our paid plans to continue benefiting from the user insights and feedback.
All Userback accounts are either pre-paid for 30 days or 12 months. We accept payment via most credit cards and you can cancel at any time.
All Company and Premium plans include unlimited session replays. Existing Userback customers on the Startup plan can continue to add Session replay for $19 per month (includes 100 replays). Additional packs of 100 can be added on top of this for + $10 / mo. Annual plan holders receive a 25% discount.
A ‘user’ is someone who has access to your Userback account and can collaborate with other users. ‘Reporters’ are the people who submit feedback via your feedback widget.
You can change plans at any time. Changing plans is instant; you’ll simply pay the difference and remain on the same monthly or annual cycle.
Every plan includes a set number of users. You can invite and remove additional users any time. If you want to invite more users than your plan limit, you can upgrade your plan or just invite extra users at a small incremental cost.