Choose the modern, fully-featured feedback option
Userback is the fastest option on the market to collect user feedback, survey customers, validate ideas and turn suggestions into stunning product features.
Compare the Userback platform and Usersnap tool
Userback
Usersnap
Live customer support
Fully customizable widget
Screen annotation with data enrichment
Video recording with audio and annotations
Advanced SDK for customized collection
Customer surveys
Private roadmap feature
Modern UI
Fully featured REST API
Capture multiple types of feedback in a single widget
Native 2-way integrations
GDPR compliant
Submission enrichment
Console logs, event tracking, session info and user identification
Simplfied project and feedback management
Bulk edit, merge feedback, move feedback etc.
Privacy controls
Screen ignore, block and masking masking
"Userback makes the feedback process on creative client work so much more smooth and quick. I could never go back to our old process of emailing back and forth!"
IAN, DIRECTOR @ EXPOSE PROFITS
Userback Frequently asked questions
Have questions? We’ve got answers
Are custom plans available?
Today, Userback supports multiple customers with bespoke enterprise plans, tailored to suit unique circumstances. We believe in finding the win-win situation that helps propel business to the next level at a fair price. Chat to the team if you’re looking for a custom plan today.
Are you GDPR compliant?
We are. Userback supports organizations in 105 countries around the world, as a result we maintain strict security and privacy controls – including GDPR.
How do you define a ‘project’?
Unlike others, Userback categorizes projects as your web application or website, not the feedback type within each, so you can collect bugs, feature requests, general feedback, and more all together in a single web application or website – helping you get more value out of your feedback management platform with Userback.
How does your free trial work?
All new accounts start with a free trial of the Premium plan. You get full access to the Userback platform and can collect, manage and action user feedback free for 14 days and can upgrade at any time. Upon completion of your trial window, you’ll need to upgrade to one of our paid plans to continue benefiting from the user insights and feedback.
What payment types do you accept?
All Userback accounts are either pre-paid for 30 days or 12 months. We accept payment via most credit cards and you can cancel at any time.
How much do session replays cost?
All Company and Premium plans include unlimited session replays. Existing Userback customers on the Startup plan can continue to add Session replay for $19 per month (includes 100 replays). Additional packs of 100 can be added on top of this for + $10 / mo. Annual plan holders receive a 25% discount.
What’s the difference between users and reporters?
A ‘user’ is someone who has access to your Userback account and can collaborate with other users. ‘Reporters’ are the people who submit feedback via your feedback widget.
Can I change my plan?
You can change plans at any time. Changing plans is instant; you’ll simply pay the difference and remain on the same monthly or annual cycle.
Can I add my team?
Every plan includes a set number of users. You can invite and remove additional users any time. If you want to invite more users than your plan limit, you can upgrade your plan or just invite extra users at a small incremental cost.
