Follow up and close feedback
Make sure you have addressed user feedback by looping them in to check that their expectations or suggestions have been met.
Close the loop
Follow-up and closure can be some of the hardest parts of managing user feedback. Userback’s feedback portal allows you to easily share progress and resolution with users and stakeholders to ensure that their feedback has been addressed.
Test and validate
Streamlined feedback channels mean quick testing and validation of fixes and feature builds.
Whether it’s internal validation by testing and design teams, or external customer validation that a fix or feature hits the mark, having a frictionless feedback channel means this can happen rapidly to support product momentum and customer success.
- Upvote on existing submissions
- Add commentary to submissions
- Track status updates
- Provide total clarity to build trust
Share the status
Don’t leave users hanging waiting for an update on their feedback or feature request.
Automatically notify users of progress and resolution through the tools you already use daily. One less step for you, one more communication for your users.
”EGA Futura Software is in love with Userback. It's easy to use, and very intuitive for our support representatives and our end users.Juan Manuel G.Founder