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Javascript API

Customize and collect the way you want

The freedom to customize feedback collection directly from your web application

Customize feedback for your app

Userback is so much more than just a feedback button. With our JavaScript API you can tailor the whole feedback experience for users.

  • Set default values
  • Capture user data
  • Change languages
  • Dynamic widget options
  • Trigger feedback requests
  • Integrate with your app

Feedback button

Easily bind the feedback widget to a custom element in your app like a button or link.

Trigger feedback

Create a seamless experience for users by triggering feedback requests at exactly the right time inside your web app.

Custom metadata

Add more context to user feedback by automatically capturing metadata like customer type, value and account id.

Better understand your customers

With the Javascript API it’s really easy to capture customer metadata. Save customers the hassle and automatically append custom data with their feedback whilst also giving your team everything they need to prioritize feedback and resolve issues faster.

  • Bug Reporting
  • Software Feature Requests
  • User Acceptance Testing
  • Customer Satisfaction

Userback is really easy to implement and customize in your application allowing you to collect detailed user feedback with screen annotations so your users can actually communicate their issues to you visually. We also use it internally to QA new features and it is extremely efficient and effective for this.

Joseph Whyte Joseph WhyteInnovation Lead - Refinitiv Labs
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