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Unlock your SaaS success.

Improve user retention with insightful churn analysis.

Churn Analysis

Join over 20,000 product teams improving churn analysis with Userback

Right place, right time.

Trigger your In-App Survey at the point of downgrade to instantly understand why customers churn.

churn analysis

Visual churn analysis.

Explore highlighted pain points via recorded Session Replays for detailed churn analysis.

Improve product value.

Improve analysis of churn, UX and features to find your perfect market-fit. All backed by data.

“User leave direct feedback for a specific element that gets directly into your inbox and integrates with project management tools that will help you follow up quickly!”

Nataliya Burdeynyuk


“Useful especially in complex projects. Issues can be communicated and discussed more easily with Userback than by any other means I know of.”

Ralf Longwitz


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