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CUSTOMER RESEARCH

Know what users really think.

Match user sentiment and action in one place.

Customer Research

Join over 20,000 product teams improving customer research with Userback

Monitor CX benchmarks.

Track key metrics like CSAT & NPS with In-App Surveys to easily understand customer research benchmarks.

Net Promoter Score (NPS) Userback

Measure the impact.

Easily create customer research programs and measure the real-world impact of product changes.

application optimization

Improve self-serve content.

Ask for customer feedback when users interact with help content and highlight the knowledge gaps faster.

All your customer research in one place.

Create a flexible home for all your customer research. From CS documents, to surveys, feature ideas and community conversation.

manage bugs and issues

“It is really easy to set the Userback widget on your product, customize how it looks, and link it with whatever other tool you like. It is also extremely straightforwad from the end user’s perspective.”

Lora Kostova
PRODUCT MANAGER

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“Userback’s features provide a ton of value to our business. It makes collecting feedback super simple.”

Brian Leimone
CEO

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We’ve got the product content you need…

product-led growth

Episode 11: Unboxing Product-Led Growth: Strategies for Sustainable Expansion

Tune in to this podcast episode on sustainable expansion and learn about user-centric PLG, community building, and fostering conversations for business growth.

Micro Surveys

Webinar Micro Surveys: Small Questions, Big Impact

Uncover the potential of Userback's micro surveys to drive success for product teams in this informative webinar.

product development

Episode 10: Experimentation in Product Development: Crafting a Culture for Success

Tune in to gain valuable knowledge and practical strategies for crafting a culture of success through experimentation in product development.