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User feedback for building web apps & websites

Know what users need so you can build what users love

Understand what customers really need with with annotated visual and video-based feature requests and bug reports

Get to market faster

Don’t get caught up with the back-and-forth emails, phone calls and additional meetings that slow down the product development lifecycle, from design to UAT. Cut out all the back and forth by allowing users to submit annotated screenshots, videos and full session replays with Userback.

Learn more about Screen Annotations

Capture the details you need

Userback automatically collects the user’s system and browser information in the background, so you don’t have to through back and forth trying to chase it.

Centralize it all in one place

Create separate projects in Userback, so you can securely store and manage every piece of feedback in one location for quick access, action and response.

Do User Acceptance Testing like never before

Recreate issues throughout the UAT process with complete clarity of the contributing factors. If you’re relying on email and written communication, maybe it’s time to discover how Userback’s annotated screenshots, video recordings and full session replays (complete with automatically captured browser and system information) can get you to the heart of issues faster.

Manage user feedback in one place

With Userback you can centralize all your user feedback in one location for bug reports, feature requests and comments — along with supporting attachments, videos, screenshots and annotated insights — all easily searched and instantly actionable.

Allowing clients to click on the designs and show us exactly what they're referring to has completely changed the way we gather client feedback. We've been so impressed with Userback. I'm not joking when I say it's saved us hours of time!

Andy PudmenzkyDirector, Big Budda Boom
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