Gather general feedback from users on their experiences with your app or website. Identify what they struggle to use or understand and give your product teams and front-end developers a complete view of how to better meet user needs and expectations.
Build a community
Foster and grow an engaged, committed product community by creating a central location for suggestions, commentary and voting. Give users a voice, a sense of ownership and build evangelists who can help to create new leads and sell.
Validate product ideas and decisions
Don’t rely on guesswork when making key product decisions — listen to the people who actually pay for your product and who are the best people to tell you what they actually want. Turn their feedback into actionable insights that you can add to your Product Roadmap to enhance and improve your product with total confidence.
”It is really easy to set the Userback widget on your product, customize how it looks, and link it with whatever other tool you like. It is also extremely straightforward from the end user's perspective - even non tech-savvy users take advantage of it to report issues or make suggestions for our platform.Lora K.Product Manager