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Client feedback for agencies

Simplify and streamline the entire project.

Centralize design feedback, bug and issue tracking, ideas, and approvals.

Client feedback

Join a community of over 20,000 managing client feedback with Userback

Manage with client feedback with 70% less effort.

Turn non-technical client feedback into technical insights with visual feedback, metadata and session replay attached.

Interactions to resolve

-33%

Feedback resolution

10X

collect feedback

CENTRALIZE IT ALL

Track changes, suggestions and approvals all in one place

Know exactly what your clients mean.

Give your clients the power to submit visually rich, easy-to-manage and unambiguous feedback without leaving your website.

Turn non-technical, technical.

Supercharge client feedback by automatically adding detailed session metadata. Combine with automatically captured Session Replay and you’ve got everything you need.

Simplify client service.

No more chasing up client feedback and approvals! Give clients direct access to a portal where they can see what’s going on at any point in time.

Client feedback

Feedback for your workflows.

Get more done by seamlessly incorporate client feedback into your workflows and help developers deliver features and fixes faster.

Action feedback

"Ever since I started using Userback, collecting feedback from my clients regarding website edits has become a breeze. It's so much easier and efficient now."

RENAUD GAGNE, WEB DEVELOPER

Gather product insight across the project lifecycle

Bring client feedback, and it’s related activity together in a single location – No more spreadsheets, no more emails.

Collect feedback

Get all the information you need first time, every time

Create easy to use feedback widgets for always-on client feedback, enirch it with technical meta data, or launch on site surveys to measure the impact of key product changes without ever leaving your app.

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Assess feedback

Know which client feedback you need to prioritize

With greater detail and insight you can make better informed product decisions, triage feedback faster and take the guesswork out of what to do next. Gain additional context into every submission via User Insights, Console Logs and Session Info so you can prioritize user feedback and support customer success objectives.

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Action feedback

Move with greater speed, move with greater insight

Automatically synchronize client feedback with your workflows and enable software teams and developers to immediately turn insight into action with all the contextual and visual information they need. With all the information at your fingertips, you and your team can stop wasting precious time chasing up information or trying to reproduce issues.

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Close feedback

Close the loop

Follow-up and closure can be some of the hardest parts of managing client feedback. Userback’s Feature Portal allows you to easily share progress and resolution with users and stakeholders to ensure that their feedback has been addressed.

Learn more about the feedback lifecycle