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Keep optimizing your online store experience

Don’t lose sales or customers to poor performance! Capture realtime visual feedback from users within your store and deliver fixes and features faster.

"The javascript is not hard on the site load speed, and it's pretty amazing for client to agency communications, regarding website changes. It's basically a visual ticketing system, which makes communication and collaboration a lot simpler between clients and internal design teams."


Join a community of over 20,000 product teams building better with user feedback

Userback by the numbers

See positive results fast

Supercharge e-commerce with richer realtime user feedback insights

Don’t rely on fragmented and disconnected emails and spreadsheets. Centralize website feedback from your clients and their end users in one place.

Feedback closure rate


Bug report mgmt time



Maintain site performance and manage design changes with ease

Complete your view of customer needs

Identify where customers may be struggling to use your store and get a complete view of how to better meet their needs and expectations in today’s demanding and dynamic e-commerce landscape.

Move fast with clarity and confidence

Get the user insights you need to inform and validate your e-commerce roadmap decisions. Give developers the detailed visual, session and system information they need to identify and resolve issues faster.

Seamlessly build user feedback into everything you do

Seamlessly incorporate user feedback into your existing workflows using integrations. Prioritize and manage features and issues with ease through the dashboard and keep everyone in the loop with the Feature Portal.

Gather and manage client feedback across the project lifecycle

Bring feedback, and it’s related activity together in a single location – No more spreadsheets, no more emails. Userback’s user feedback platform helps software teams turn new feedback into new features in record time.

Get all the information you need first time, every time

Userback ensures you get contextual and visual clarity every time a user submits bug reports, feature requests and other feedback, all easily viewed and managed in a dedicated portal. This allows you to make and prioritize product decisions based on real insights and evidence without having to rely on guesswork or gutfeel.

Learn more about the feedback lifecycle

Know which features and fixes you need to prioritize

With greater detail and insight you can make better informed product decisions, triage feedback faster and take the guesswork out of what to do next. Gain additional context into every submission via User Identification, Console Logs and Session Info so you can prioritize user feedback and support customer success objectives.

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Move with greater speed, move with greater insight

Automatically synchronize user feedback with your workflows and enable software teams and developers to immediately turn insight into action with all the contextual and visual information they need. With all the information at your fingertips, you and your team can stop wasting precious time chasing up information or trying to reproduce issues.

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Close the loop

Follow-up and closure can be some of the hardest parts of managing user feedback. Userback’s Feature Portal allows you to easily share progress and resolution with users and stakeholders to ensure that their feedback has been addressed.

Learn more about the feedback lifecycle