SaaS product management
Gather more evidence.
Know what users need and build products that they love, faster.
Collect, and manage feedback with ease for better SaaS product management.
Share progress and resolution with users and stakeholders with ease and ensure their feedback has been addressed.
270%
10X
BASE PRODUCT DECISIONS ON REAL DATA
Make SaaS product management a data game and validate features and product ideas 10X faster
Get high context user feedback
Simple, frictionless users submissions complete with consistent visual elements— including Screen Annotations, screen captures, video and audio.
Measure sentiment all the time.
Create easily repeatable in-app surveys and measure sentiment changes over time as you release new features, and UI changes.
Geep your Roadmap on track
Inform and validate your ideas in realtime and know you are adding value, meeting the needs of users and optimizing product-market fit.
Add actionable insights to your workflows.
Get more done by seamlessly incorporate user feedback into your workflows and help developers deliver features and fixes faster.
Gather product insight across the project lifecycle
Bring feedback, and it’s related activity together in a single location – No more spreadsheets, no more emails.
Get all the information you need first time, every time
Make SaaS product management simpler with triggered feedback widgets for always-on feedback, kick-off a micro-survey to rate self-serve CS content, or launch in-app surveys to measure the impact of key product changes without ever leaving your app.
Know which features and fixes you need to prioritize
With greater detail and insight you can make better informed product decisions in your daily SaaS product management life. Triage feedback faster and take the guesswork out of what to do next. Gain additional context into every submission via User Insights, Console Logs and Session Info so you can prioritize user feedback and support customer success objectives.
Move with greater speed, move with greater insight
Automatically synchronize user feedback with your workflows and enable software teams and developers to immediately turn insight into action. Make SaaS product management simpler with all the information at your fingertips, so you can stop wasting precious time chasing up information.
Close the loop
Follow-up and closure can be some of the hardest parts of SaaS product management. Userback’s Feature Portal allows you to easily share progress and resolution with users and stakeholders to ensure that their feedback has been addressed.