Video Recording

Move faster with video feedback

Create and deliver feedback fast without sacrificing any detail. Provide full video, audio and written notes for any issue or request your clients and users have. Get to the heart of feedback instantly and skip the clarification step by capturing clicks, zoom actions, resizing, focus areas, and more so you can find exactly what you’re looking for.

Session Replay

From browser version to screen resolution – get the info you need to work without the fuss

End the broken communication loop between developers and users. Supercharge your time to resolution by giving your teams all the information they need to solve the problem from the start – without the extra email or call. Session Replay provides detailed insights into user behaviors that lead to the bug, captured with high fidelity video and delivered to your developers’ digital doorstop. Perfectly paired with User Identification.

User Identification

Know exactly who they are

Improve the accuracy and efficiency of your feedback process by identifying and prefilling fields and adding custom data with information about the user. Insert user information like name, email address, and account details to save time, and enable prioritized response from product and customer success teams more quickly and effectively.

Feature Portal

Keep users in the loop and build a more engaged product community

Centralize all aspects of user feedback in one place where you can share thoughts, validate ideas, assign tasks and track progress. Provide a beautiful home for user suggestions and build trust with transparent product development process. Adopt user feedback and house it neatly in a public platform outlining your development roadmap to build trust and create a thriving community willing to assist in your future product.

Integrations

Designed to work with the tools you already use and love

Siloed information is the enemy of effective processes. Connect Userback with your favorite tools where product managers, designers and developers are comfortable working. Automate feedback notifications to external teams for action and add contextual information for accurate flow up. Need more flexibility? Create custom workflows with Userback and Webhooks, push the limits of your feedback loop, and create new ways to work.

Merge Feedback

Improve feedback hygiene, minimize management overhead

Micro Survey

Capture the voice of the customer

Surveys designed to help product teams capture the voice of the customer and make better product decisions based on data. With Userback’s powerful survey tools, product teams can gain key insights into what users want, how they feel, and what issues they may be experiencing. By incorporating this feedback into their decision-making, product teams can ensure that the products they develop meet the needs and expectations of their customers.