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Compare all features
Starter
Scale
Custom
Account
Team Members
Unlimited
Unlimited
Unlimited
Reporters
Unlimited
Unlimited
Unlimited
Projects
Unlimited
Unlimited
Unlimited
Included Monthly Responses
100
500
Up to Unlimited
People & Insights
User Segments
5
15
Up to Unlimited
Monthly Session Replays
From 3000
From 5000
Up to Unlimited
Session Retention
3 Months
12 Months
Up to Unlimited
User Identification
Privacy Controls
Custom Session Replay Hosting
User Surveys
In-App and Website Surveys
Survey Templates inc. NPS, CSAT & more
Survey Scheduling
Shareable Link Surveys
Survey Question Randomization (coming soon)
Conditional Survey Questions (coming soon)
Advanced Survey Triggers (coming soon)
User Feedback
Feedback Widget & Templates
Annotated Screenshots with Metadata
Video Recordings with Annotation
Browser Extension for Internal Teams
Native Browser Screenshots
Feedback Triggers
Console Logs and Custom Data Collection
Feedback Management
Collaborate, Assign and Resolve Feedback
Email Notifications
Feature Portal with Ideas & Voting
Feedback Automation
Integrations inc. Jira, Slack & 16+ more
Private Feature Portal
Webhooks to Connect Other Solutions
Customization
JavaScript SDK
Userback API Access
Custom Branding
Remove “Powered by Userback”
Administration
GPDR & CCPA Ready
SSO (coming soon)
Premium Support
Invoice Payment
SOC2 Type 2 Report
Frequently Asked Questions
What are responses?
As a multi-purpose feedback tool, we aim to make things simple for you. Responses are any new feedback or survey submission added to your account. For instance, when a user submits feedback through your widget or fills out a survey form, each of these actions is considered a response.
What are session replays?
Session replays allow you to review a visitor’s entire experience on your website, capturing details such as navigation, mouse movements, and rage clicks. Unlike other tools, Userback can attach a session replay to each user’s feedback and survey responses, providing a more comprehensive insight into user sentiment and behavior.
How does your free trial work?
All new accounts start with a free 14-day trial of the Scale plan. You get access to all key features and can collect up to 100 responses and 5000 session replays. Once the trial ends, your feedback and survey forms will stop and you will need to upgrade to a paid plan to continue.
What if I exceed the response limit in my plan?
When you hit your response limit, your feedback widgets and surveys will stop working and you won’t be able to collect new responses. We’ll notify you by email before you reach this limit, and you can buy additional responses anytime.
