Meet the all-in-one solution for cross-team feedback management.
Collect and manage user feedback in a single tool for faster response times and happier customers.
vs. 
What makes Userback the best alternative to Hotjar?
1. Easy to use
Userback’s intuitive design enables effortless feedback collection and management.
2. Next-gen tools
Powerful user feedback tools, purpose-built for modern software teams.
3. Built for teams
Centralize feedback and work faster across your product and customer teams.
Sounds good, but I have questions about Userback vs Hotjar
What if we're already using Hotjar?
That’s great! If you’re already familiar with collecting feedback or bug reports, switching to Userback will feel like a natural upgrade. With Userback, you get a highly customizable solution that’s more intuitive, feature-rich, and designed to streamline your workflow. Don’t just take our word for it though. Get started with a free trial and see how Userback delivers a smoother ride for your team.
Can Userback scale with our growth?
Absolutely! Whether you’re a small team just starting out or an enterprise handling large volumes of feedback, Userback is built to grow with you. Our flexible plans, integrations with tools like Jira and Slack, and advanced features like automation, tagging, and filtering ensure that you’ll always have the tools you need to stay efficient as your business scales.
Is switching to Userback complicated?
Not at all. We’ve made it easy to get started with Userback, whether you’re migrating from another tool or starting fresh. Our onboarding resources, including step-by-step guides and a dedicated support team, ensure a seamless transition. You can even integrate Userback with your existing tools on day one to keep your workflows consistent and uninterrupted.
How does Userback compare to Hotjar?
Last reviewed September 3, 2026
| Feature | | |
|---|---|---|
| Visual feedback widget with annotated screenshots Users point at the problem on the page instead of describing it. | Yes | Yes |
| Console log, browser, OS and screen size attached to every report The technical context arrives with the feedback, so nobody has to ask for it. | Yes | No |
| Session replay attached to the individual report The replay sits on the specific piece of feedback rather than in a separate library to search. | Yes | No |
| Native 2-way sync with Jira, Linear and ClickUp Feedback becomes a ticket, and the status comes back. | Yes | No |
| Public feedback portal with voting and roadmap Customers submit and upvote requests, and can see what you are building. | Yes | No |
| Mobile SDK for iOS and Android Collect in-app feedback inside native apps, not only on the web. | Yes | No |
| MCP integration for Claude, ChatGPT and Cursor Query and triage feedback directly from your AI tools. | Yes | No |
| Free plan Both tools have one. Hotjar's free tier is capped on daily sessions; Userback's on projects and seats. | Yes | Yes |
| Heatmaps and click, move and scroll maps Aggregate behaviour analytics across all visitors. Hotjar's core strength, and not what Userback does. | No | Yes |
| Conversion funnels and traffic analysis Where visitors drop out of a flow. If this is your main need, Hotjar is the right tool. | No | Yes |
Loved & trusted by product teams worldwide
Userback is consistently ranked among the top-rated platforms on G2 — reviewed by the teams who use it every day.
Frequently asked questions
Hotjar is built for behaviour analytics: heatmaps, recordings and the question of what users did. Userback is built for feedback, so users tell you what is wrong and the report arrives with the screenshot, console log, browser details and session attached. Hotjar shows you a drop-off; Userback gives you the bug report that explains it.
Both offer a free plan. Hotjar’s free tier is capped on daily sessions, while Userback’s pricing caps projects and seats rather than how much feedback you can collect. The more useful question is which job you need done: session data, or feedback you can act on and route straight to a developer.
For most teams, no, and we would rather say so. If your core need is heatmaps and funnel analysis, Hotjar does that well. If you are collecting bug reports, feature requests and survey responses and you need them to reach Jira with full context, that is Userback. Plenty of teams run both.
Yes. Userback records the session leading up to a piece of feedback, so the replay is attached to a specific report rather than sitting in a separate library waiting to be searched. The difference is not whether replay exists, but whether it arrives connected to a problem somebody actually reported.
Ready to build better products with the #1 Hotjar alternative?
Get started free with Userback today!