Make user feedback your game changer
Capture and manage user feedback in one place across the entire feedback lifecycle. Ditch the email and spreadsheets to improve collaboration and reduce feedback management time by 70%.
Capture and manage user feedback in one place across the entire feedback lifecycle. Ditch the email and spreadsheets to improve collaboration and reduce feedback management time by 70%.
Say goodbye to fragmented feedback using spreadsheets and email. Allow users to submit Annotated Screenshots, Video Recordings and audio commentary in-app. Automatically capture Session Replays to see exactly what was happening when an issue occurred. Create triggered Micro-Surveys to collect richer insights.
Every item is centralized and consistently formatted in a single dashboard and Userback’s Kanban Board allows you to easily visualize, assess and track all your bug reports, feature requests and comments. Review system information, console logs, User Identification and Session Replays.
Link user feedback with CRM and ERP data to prioritize feedback that represents greatest value and supports customer success objectives.
Use Integrations to synchronize user feedback with your existing workflows and automate repetitive tasks. Communicate directly feedback submitters, keep stakeholders in the loop and collaborate with your team 10X faster.
Assign feedback-related tasks to developers and designers, give them the information they need to immediately replicate issues and resolve them without having to follow-up with users.
Don’t leave users hanging waiting for an update on their feedback or feature request. Automatically notify them of progress and make sure you have addressed user feedback by checking that their expectations or suggestions have been met.
Userback’s Feature Portal allows you to close the loop with ease! As each item is completed, users can confirm their suggestion has been actioned, helping to build engagement, loyalty and trust.
LEARN MORE WITH USERBACK
Building successful web applications and websites is getting harder as you face increasing pressure to build better products, faster.
Whether you’re building something new or just need to keep an existing platform running smoothly, you need to be able to identify and rectify bugs fast. In this guide, we’ll explore 10 reasons behind ineffective bug fixes and how to solve them.