Join a community of over 20,000 product teams building better with user feedback
"A game-changer for our QA process and Project Management, from the customizable, easy-to-use onsite widgets to the access to live collaboration with our clients. It has streamlined the need to juggle feedback from multiple sources to just one."
Assess and evaluate all your feedback in one place
Every item is centralized and consistently formatted in a single dashboard and Userback’s Kanban Board allows you to easily visualize, assess and track all your bug reports, feature requests and comments. Review system information, console logs, User Identification and Session Replays.
Link user feedback with CRM and ERP data to prioritize feedback that represents greatest value and supports customer success objectives.
Turn insight into instant action
Use Integrations to synchronize user feedback with your existing workflows and automate repetitive tasks. Communicate directly feedback submitters, keep stakeholders in the loop and collaborate with your team 10X faster.
Assign feedback-related tasks to developers and designers, give them the information they need to immediately replicate issues and resolve them without having to follow-up with users.
Build an engaged user community
Don’t leave users hanging waiting for an update on their feedback or feature request. Automatically notify them of progress and make sure you have addressed user feedback by checking that their expectations or suggestions have been met.
Userback’s Feature Portal allows you to close the loop with ease! As each item is completed, users can confirm their suggestion has been actioned, helping to build engagement, loyalty and trust.
LEARN MORE WITH USERBACK
More on bug tracking, best practices, guides, tips, tools and more with Userback’s Userversity
Crush 10 KPIs for Product Managers
Building successful web applications and websites is getting harder as you face increasing pressure to build better products, faster.
Whether you’re building something new or just need to keep an existing platform running smoothly, you need to be able to identify and rectify bugs fast. In this guide, we’ll explore 10 reasons behind ineffective bug fixes and how to solve them.