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The Bugherd alternative helping teams build for tomomorrow

Legacy tech won't build your future.

Invest in future success, choose the modern Bugherd alternative that helps teams understand user needs and product experiences. So you can build exactly what the market wants. Now, and for tomorrow.

Bugherd alternative

Join over 20,000 product teams building a better future with Userback

Compare the #1 Bugherd alternative for yourself



Trigger targeted website and in-app surveys to your users
Collect multiple types of feedback in a single widget

Bug reports, feature requests, general feedback

Choose from a library of survey templates

NPS, CSAT, CES, and many more

Capture highly contextual visual feedback

Annotated screenshots, console logs and metadata

Video recording with audio and annotations
Capture and watch session replays

Privacy controls to protect sensitive information

User Identification

Track users, build segments, and trigger targeted feedback

Collect and manage ideas in a public feature portal

"Userback makes the feedback process on creative client work so much more smooth and quick. I could never go back to our old process of emailing back and forth!"


Frequently Asked Questions

What makes Userback the best Bugherd alternative?

Whilst Bugherd has the core features for capturing visual feedback and bug reports, Userback offers so much more!

In addition to multi-purpose feedback widgets, Userback also offers session replays, feature portals, and in-app surveys for NPS, CSAT, CES, and more. Plus Userback allows you to link each collected feedback to the users from your app. So you get a deeper understanding of each collected feedback for real user insights.

And… Userback offers all this from just $49/mth with unlimited members! It’s no wonder that Userback is the #1 Bugherd alternative.

I'm ready to switch to Userback. How does your free trial work?

All new accounts start with a free 14-day trial of the Scale plan. You get access to all key features and can collect up to 100 responses and 5000 session replays. Once the trial ends, your feedback and survey forms will stop and you will need to upgrade to a paid plan to continue. Start free today!

What are session replays?

Session replays allow you to review a visitor’s entire experience on your website, capturing details such as navigation, mouse movements, and rage clicks. Unlike Bugherd and other tools, Userback can attach a session replay to each user’s feedback and survey responses, providing a more comprehensive insight into user sentiment and behavior.

Can I handle multiple projects with one account?

Absolutely! Unlike others, Userback comes with unlimited projects so you can easily manage multiple surveys and feedback projects all in the one account.

Are you GDPR compliant?

Yes. Userback is 100% GDPR compliant. We take security and data privacy very seriously and you can find detailed information in our Security Overview and Privacy Policy.

Still have questions? Check out our Help Center