Our GDPR Commitment.

Is Userback GDPR compliant?

Yes, we are compliant with the GDPR. We have devoted a significant amount of effort towards helping our customers fulfil their requirements under the GDPR and local law. For more information, including a copy of our Data Processing Addendum, please visit this page.

Data storage

Our primary data hosting is provided by Amazon Web Services (AWS) in the United States. Our other service providers, and where they are located, are listed on our subprocessors page.

AWS maintains several industry-recognized certifications, including FedRAMP, ISO, SOC, PCI, and more.

AWS is also compliant with numerous regulations, privacy standards, and frameworks, including HIPAA, HITECH, GLBA, FISMA, and more than 30 others.

Where personal data from the EU, UK or Switzerland is transferred outside those regions, we use the safeguards in our Data Processing Addendum, including Standard Contractual Clauses.

Data control

As the processor of your data, we give you full control over your data to make the best decisions regarding collection and storage of data. Our services are specifically designed to limit personal data collection by default, requiring you as a customer to explicitly enable features that collect personal information.

Privacy and consent

Your privacy is important to us, and so is being transparent about how we collect, use, and share your information. In our Privacy Policy, we share what information we collect, how we use and store that data, and how you can access and control your information.

Security

Of course, privacy means nothing without security. Our highly scalable and secured network ensures the security of your data. We only collaborate with third parties selected after a thorough assessment and make sure you and your customers have the safest experience on our platform. Check out our security overview to learn more.

If you have more questions regarding GDPR and our compliance, please contact us.