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Userback by the numbers
Screen Annotation is a game changer for managing feedback
With more detail from users you can assess issues and suggestions with greater accuracy, process them with less effort and resolve them with greater speed.
Reduce user feedback processing time
Move with greater clarity, speed and confidence
No more frustrating ambiguous user feedback
Screen Annotation allows your users to mark-up their visual and video feedback with specific comments, scribbles and notes, to explain exactly what’s happening. Enriched with Session Replay along with user and session metadata, you’ve got all the information you need to deliver fixes and features faster.
"Userback's features provide a ton of value to our business. It makes collecting feedback super simple. In addition, because we are a SaaS we can implement multiple instances for each of our customers."
Friction-free insights for product validation and prioritization
As users can provide feedback without leaving your website or web application, they are more likely to submit their ideas and issues, giving you greater insight for validating and prioritizing what to do next.
Easy for users
Built-in annotation tools make it super easy for users to:
Highlight a specific area of the page
Draw anything, like circles and lines, notes, underline and strikethrough
Keep sensitive information private by blocking out part of the screen
Drop a pin and add a text comment anywhere on the page
Even easier for developers
Screen Annotation instantly gives developers all the information that they need to understand issues and fix them faster in one place. No more clarification calls, emails and meetings.