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Pricing

Choose the plan that’s right for you

Startup

$59/ month

10 Users / 5 Projects

Add’l users $4.50/mo

Feedback Portal
Workflow Customization
Advanced Widgets
Project Access
Integrations

Company

$119/ month

15 Users / 15 Projects

Add’l users $4.50/mo

Everything in Startup
Session Replays
Developer Tools
JavaScript API
User Identification
Branding
Export Data

Premium

$217/ month

25 Users / 25 Projects

Add’l users $4.50/mo

Everything in Company
Webhooks
Remove Powered By Logo
Invoice Payment
Implementation Support

Startup

$79/ month

10 Users / 5 Projects

Add’l users $6.00/mo

Feedback Portal
Session Replay (see Add-Ons)
Workflow Customization
Advanced Widgets
Project Access
Integrations

Company

$159/ month

15 Users / 15 Projects

Add’l users $6.00/mo

Everything in Startup
Developer Tools
JavaScript API
User Identification
Branding
Export Data

Premium

$289/ month

25 Users / 25 Projects

Add’l users $6.00/mo

Everything in Company
Webhooks
Remove Powered By Logo
Invoice Payment
Implementation Support

USERBACK FEATURES

Collect & capture

Startup

Company

Premium

Feedback widget

Annotated screenshots

Video feedback

Feedback triggers

Unlimited reporters

Browser extension

Native browser screenshot

Custom collection fields

JavaScript widget API

Assess & prioritize

Startup

Company

Premium

Export data

User identification

Unlimited session replay

Console logs

Event tracking

Custom data

Assign & action

Startup

Company

Premium

Workflow customization

Integrations

Team collaboration

Webhooks

Follow-up & close

Startup

Company

Premium

Automated notifications

Public feedback portal

Public roadmap

Private feedback portal

Easy administration

Startup

Company

Premium

GDPR & CCPA Ready

Privacy controls

Custom branding

Invoice payment

Remove ‘Powered by’ logo

Implementation support

REST API – Coming soon!

FREQUENTLY ASKED QUESTIONS

How do you define a 'Project'?

Unlike others, Userback categorizes projects as your web application or website, not the feedback type within each, so you can collect bugs, feature requests, general feedback, and more all together in a single web application or website – helping you get more value out of your feedback management platform with Userback.

What payment types are accepted?

All Userback accounts are either pre-paid for 30 days or 12 months. We accept payment via most credit cards and you can cancel at any time.

What is the difference between Users and Reporters?

A User is someone who has access to your Userback account and can collaborate with other Users. Reporters are the people who submit feedback via your feedback widget.

How much do Session Replays cost?

All Company and Premium plans include unlimited Session Replays. Existing Userback customers on the Startup plan can continue to add Session Replay for for $19 / mo (100 replays). Additional packs of 100 can be added on top of this for + $10 / mo. Annual plan holders receive a 25% discount.

Do you do custom plans to suit my needs?

Need more users or session replay? Tailor a plan to suit your needs. Contact us to learn more.

Can I change my plan?

You can change plans at any time. Changing plans is instant; you’ll simply pay the difference and remain on the same monthly or annual cycle.

Do you offer a free trial?

Yes, all new accounts start with a free trial of the Premium plan. You get full access to Userback for 14 days and can upgrade at any time.

I'm a startup, can I get it cheaper?

You bet! We love supporting startups and helping them grow. If you’re a startup, you can apply to get 50% off all annual plans.

Can charities get a discount?

Most definitely! We’d love to support your charity with a 50% discount so you can keep doing good things. Contact us to find out more.

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