Choose the plan that’s right for you

Unlike others, Userback categorizes projects as your web application or website, not the feedback type within each, so you can collect bugs, feature requests, general feedback, and more all together in a single web application or website – helping you get more value out of your feedback management platform with Userback.

All Userback accounts are either pre-paid for 30 days or 12 months. We accept payment via most credit cards and you can cancel at any time.

A User is someone who has access to your Userback account and can collaborate with other Users. Reporters are the people who submit feedback via your feedback widget.

All Company and Premium plans include unlimited Session Replays. Existing Userback customers on the Startup plan can continue to add Session Replay for for $19 / mo (100 replays). Additional packs of 100 can be added on top of this for + $10 / mo. Annual plan holders receive a 25% discount.

Need more users or session replay? Tailor a plan to suit your needs. Contact us to learn more.

You can change plans at any time. Changing plans is instant; you’ll simply pay the difference and remain on the same monthly or annual cycle.

Yes, all new accounts start with a free trial of the Premium plan. You get full access to Userback for 14 days and can upgrade at any time.

You bet! We love supporting startups and helping them grow. If you’re a startup, you can apply to get 50% off all annual plans.

Most definitely! We’d love to support your charity with a 50% discount so you can keep doing good things. Contact us to find out more.