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Simple pricing that scales with you

Starter

For small teams just starting out with capturing user feedback.

$49/ mth
Start free trial
  • 250 feedback per month
  • 5 team members
  • Unlimited projects

Essential features, including:

  • Visual feedback
  • Create surveys
  • Session replays
  • Track and segment users
  • Feature portal
  • Integrations inc. Jira, Slack & more

Scale

For businesses looking to drive product growth with actionable user insights.

$109/ mth
Start free trial
  • 500 feedback per month
  • 15 team members
  • Unlimited projects
Need more?

Everything in Starter, plus:

  • Advanced survey triggers
  • Browser error logs
  • Custom data collection
  • Custom branding
  • Remove “Powered by Userback”
  • Webhooks

Premium

For companies scaling their product development with a tailored solution.

From$219/ mth
Start free trial
  • Up to unlimited feedback
  • Up to unlimited team members
  • Unlimited projects

Everything in Scale, plus:

  • Custom usage limits
  • Premium support
  • Invoice payment
  • SOC2 Type 2 report
  • Custom terms of service

Starter

For small teams just starting out with capturing user feedback.

$69/ mth
Start free trial
  • 250 feedback per month
  • 5 team members
  • Unlimited projects

Essential features, including:

  • Visual feedback
  • Create surveys
  • Session replays
  • Track and segment users
  • Feature portal
  • Integrations inc. Jira, Slack & more

Scale

For businesses looking to drive product growth with actionable user insights.

$149/ mth
Start free trial
  • 500 feedback per month
  • 15 team members
  • Unlimited projects
Need more?

Everything in Starter, plus:

  • Advanced survey triggers
  • Browser error logs
  • Custom data collection
  • Custom branding
  • Remove “Powered by Userback”
  • Webhooks

Premium

For companies scaling their product development with a tailored solution.

From$289/ mth
Start free trial
  • Up to unlimited feedback
  • Up to unlimited team members
  • Unlimited projects

Everything in Scale, plus:

  • Custom usage limits
  • Premium support
  • Invoice payment
  • SOC2 Type 2 report
  • Custom terms of service

Loved by product people like you

User Feedback Platform G2 Awards

Compare all features

Starter

Scale

Premium

Account

Team Members

5

15

Custom

Included Monthly Feedback

250

500

Custom

Feedback Reporters

Unlimited

Unlimited

Unlimited

Feedback Projects

Unlimited

Unlimited

Unlimited

People & Insights

Monthly Session Replays

Session Retention

12 months

12 months

Custom

User Identification

Privacy Controls

Custom Session Replay Hosting

User Surveys

In-App and Website Surveys

Survey Templates inc. NPS, CSAT & more

Survey Scheduling

Shareable Link Surveys

Advanced Survey Triggers

Survey Question Randomization

Conditional Survey Questions (coming soon)

User Feedback

Feedback Widget & Templates

Annotated Screenshots with Metadata

Video Recordings with Annotation

Browser Extension for Internal Teams

Native Browser Screenshots

Feedback Triggers

Console Logs and Custom Data Collection

Feedback Management

Collaborate, Assign and Resolve Feedback

Email Notifications

Feature Portal with Ideas & Voting

Feedback Automation

Integrations inc. Jira, Slack & 16+ more

Private Feature Portal

Webhooks to Connect Other Solutions

Customization

JavaScript SDK

Userback API Access

Custom Branding

Remove “Powered by Userback”

Administration

GPDR & CCPA Ready

SSO (coming soon)

Premium Support

Invoice Payment

SOC2 Type 2 Report

Frequently Asked Questions

What counts as feedback?

As a multi-purpose feedback tool, we aim to keep things simple for you. So whilst you can use Userback to collect different types of feedback such as bug reports, ideas and survey responses, each of these are considered as “feedback” and contribute to your monthly feedback limit.

What are session replays?

Session replays allow you to review a visitor’s entire experience on your website, capturing details such as navigation, mouse movements, and rage clicks. Unlike other tools, Userback can attach a session replay to each user’s feedback and survey responses, providing a more comprehensive insight into user sentiment and behavior.

How does your free trial work?

All new accounts start with a free 14-day trial of the Scale plan. You get access to all key features and can collect up to 100 feedback and 5000 session replays. Once the trial ends, your feedback and survey forms will stop and you will need to upgrade to a paid plan to continue.

What if I exceed the feedback limit in my plan?

When you hit your feedback limit, your feedback widgets and surveys will stop working and you won’t be able to collect new feedback. We’ll notify you by email before you reach this limit, and you can buy an increase to your feedback limit anytime.