Tailored pricing plans designed for you
Startup
10 Users / 5 Projects
Add’l users $4.50/mo
Feedback Portal
Workflow Customization
Advanced Widgets
Project Access
Integrations
Company
15 Users / 15 Projects
Add’l users $4.50/mo
Everything in Startup
Session Replays
Developer Tools
JavaScript API
User Identification
Branding
Export Data
Premium
25 Users / 25 Projects
Add’l users $4.50/mo
Everything in Company
Webhooks
Remove Powered By Logo
Invoice Payment
Implementation Support
Startup
10 Users / 5 Projects
Add’l users $6.00/mo
Feedback Portal
Session Replay (see Add-Ons)
Workflow Customization
Advanced Widgets
Project Access
Integrations
Company
15 Users / 15 Projects
Add’l users $6.00/mo
Everything in Startup
Developer Tools
JavaScript API
User Identification
Branding
Export Data
Premium
25 Users / 25 Projects
Add’l users $6.00/mo
Everything in Company
Webhooks
Remove Powered By Logo
Invoice Payment
Implementation Support
USERBACK FEATURES
Collect & capture
Startup
Company
Premium
Feedback widget
Annotated screenshots
Video feedback
Feedback triggers
Unlimited reporters
Browser extension
Native browser screenshot
Custom collection fields
JavaScript widget API
Assess & prioritize
Startup
Company
Premium
Export data
User identification
Unlimited session replay
Console logs
Event tracking
Custom data
Assign & action
Startup
Company
Premium
Workflow customization
Integrations
Team collaboration
Webhooks
Follow-up & close
Startup
Company
Premium
Automated notifications
Public feedback portal
Public roadmap
Private feedback portal
Easy administration
Startup
Company
Premium
GDPR & CCPA Ready
Privacy controls
Custom branding
Invoice payment
Remove ‘Powered by’ logo
Implementation support
REST API – Coming soon!
FREQUENTLY ASKED QUESTIONS
How do you define a 'Project'?
Unlike others, Userback categorizes projects as your web application or website, not the feedback type within each, so you can collect bugs, feature requests, general feedback, and more all together in a single web application or website – helping you get more value out of your feedback management platform with Userback.
What payment types are accepted?
All Userback accounts are either pre-paid for 30 days or 12 months. We accept payment via most credit cards and you can cancel at any time.
What is the difference between Users and Reporters?
A User is someone who has access to your Userback account and can collaborate with other Users. Reporters are the people who submit feedback via your feedback widget.
How much do Session Replays cost?
All Company and Premium plans include unlimited Session Replays. Existing Userback customers on the Startup plan can continue to add Session Replay for for $19 / mo (100 replays). Additional packs of 100 can be added on top of this for + $10 / mo. Annual plan holders receive a 25% discount.
Do you do custom plans to suit my needs?
Need more users or session replay? Tailor a plan to suit your needs. Contact us to learn more.
Can I change my plan?
You can change plans at any time. Changing plans is instant; you’ll simply pay the difference and remain on the same monthly or annual cycle.
Do you offer a free trial?
Yes, all new accounts start with a free trial of the Premium plan. You get full access to Userback for 14 days and can upgrade at any time.
I'm a startup, can I get it cheaper?
You bet! We love supporting startups and helping them grow. If you’re a startup, you can apply to get 50% off all annual plans.
Can charities get a discount?
Most definitely! We’d love to support your charity with a 50% discount so you can keep doing good things. Contact us to find out more.