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Pricing

Tailored pricing plans designed for you

Startup

$59/ month

10 Users / Unlimited Projects

Add’l users $4.50/mo

Feedback Portal
Session Replay (see Add-Ons)
Workflow Customization
Advanced Widgets
Project Access
Integrations

Company

$119/ month

15 Users / Unlimited Projects

Add’l users $4.50/mo

Everything in Startup
Developer Tools
JavaScript API
User Identification
Branding
Export Data

Premium

$217/ month

25 Users / Unlimited Projects

Add’l users $4.50/mo

Everything in Company
Webhooks
Remove Powered By Logo
Invoice Payment
Implementation Support

Startup

$79/ month

10 Users / Unlimited Projects

Add’l users $6.00/mo

Feedback Portal
Session Replay (see Add-Ons)
Workflow Customization
Advanced Widgets
Project Access
Integrations

Company

$159/ month

15 Users / Unlimited Projects

Add’l users $6.00/mo

Everything in Startup
Developer Tools
JavaScript API
User Identification
Branding
Export Data

Premium

$289/ month

25 Users / Unlimited Projects

Add’l users $6.00/mo

Everything in Company
Webhooks
Remove Powered By Logo
Invoice Payment
Implementation Support

Features

Startup

Company

Premium

Unlimited Reporters

Feedback Widget

Browser Extension

Team Collaboration

Notifications

Feedback Portal

Session Replay

Add-On

Add-On

Add-On

Workflow Customization

Advanced Widgets

Project Access

Integrations

Advanced Features

Developer Tools

JavaScript API

User Identification

Branding

Export Data

Native Browser Screenshot

Webhooks

Remove Powered By Logo

Invoice Payment

Implementation Support

Add-Ons

Session Replay
100 replays

+ $19/month on monthly plan
then + $10.00 per extra 100

+ $14/month on annual plan
then + $7.50 per extra 100

+ $19/month on monthly plan
then + $10.00 per extra 100

+ $14/month on annual plan
then + $7.50 per extra 100

+ $19/month on monthly plan
then + $10.00 per extra 100

+ $14/month on annual plan
then + $7.50 per extra 100

Frequently asked questions

What payment types are accepted?

All Userback accounts are either pre-paid for 30 days or 12 months. We accept payment via most credit cards and you can cancel at any time.

What is the difference between Users and Reporters?

A User is someone who has access to your Userback account and can collaborate with other Users. Reporters are the people who submit feedback via your feedback widget.

How much do Session Replays cost?

Session replays can be added to supported plans for $19 / mo (100 replays). Additional packs of 100 can be added on top of this for + $10 / mo. Annual plan holders receive a 25% discount.

What happens if I exceed the limit of Session Replays?

The Session Replay feature adds a recording of your user’s session to their feedback. Each recording counts towards the monthly limit in your account. We’ll notify you as you’re approaching your limit and you can purchase more sessions at any time. If you exceed your limit, recording will stop and will not start again until the 1st day of your next billing cycle or you purchase more sessions.

Do you do custom plans to suit my needs?

Need more users or session replay? Tailor a plan to suit your needs. Contact us to learn more.

Can I change my plan?

You can change plans at any time. Changing plans is instant; you’ll simply pay the difference and remain on the same monthly or annual cycle.

Do you offer a free trial?

Yes, all new accounts start with a free trial of the Premium plan. You get full access to Userback for 14 days and can upgrade at any time.

I'm a startup, can I get it cheaper?

You bet! We love supporting startups and helping them grow. If you’re a startup, you can apply to get 50% off all annual plans.

Can charities get a discount?

Most definitely! We’d love to support your charity with a 50% discount so you can keep doing good things. Contact us to find out more.

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