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Simple pricing that scales with you.

Start your 14-day free trial. No credit card needed.

Plan ahead, save time and money.

Each plan comes with your chosen quota and we recommend picking a plan that pre-pays for a little more than you think to allow for reasonable growth.

Starter

Scale

Custom

Account

Team Members

Unlimited

Unlimited

Unlimited

Reporters

Unlimited

Unlimited

Unlimited

Projects

Unlimited

Unlimited

Unlimited

Included Monthly Responses

100

500

Up to Unlimited

People & Insights

User Segments

5

15

Up to Unlimited

Monthly Session Replays

From 3000

From 5000

Up to Unlimited

Session Retention

3 Months

12 Months

Up to Unlimited

User Identification

Privacy Controls

Custom Session Replay Hosting

User Surveys

In-App and Website Surveys

Survey Templates inc. NPS, CSAT & more

Survey Scheduling

Shareable Link Surveys

Survey Question Randomization (coming soon)

Conditional Survey Questions (coming soon)

Advanced Survey Triggers (coming soon)

User Feedback

Feedback Widget & Templates

Annotated Screenshots with Metadata

Video Recordings with Annotation

Browser Extension for Internal Teams

Native Browser Screenshots

Feedback Triggers

Console Logs

Custom Data Collection

Feedback Management

Collaborate, Assign and Resolve Feedback

Email Notifications

Feature Portal with Ideas & Voting

Feedback Automation

Integrations inc. Jira, Slack & 16+ more

Export Responses

Private Feature Portal

Webhooks to Connect Other Solutions

Customization

JavaScript SDK

Userback API Access

Custom Branding

Remove “Powered by Userback”

Administration

GPDR & CCPA Ready

Two Factor Authentication

SSO (coming soon)

Implementation Support

Premium Support

Invoice Payment

SOC2 Type 2 Report (in progress)

Frequently Asked Questions

How does your free trial work?

All new accounts start with a free 14-day trial of the Scale plan. You get access to all key features and can collect up to 100 responses and 5000 session replays. Once the trial ends, your feedback and survey forms will stop and you will need to upgrade to a paid plan to continue.

How do you count responses?

As a multi-purpose feedback tool, we aim to make things simple for you. Responses include any new feedback or survey submission added to your account. For instance, when a user submits feedback through your widget or fills out a survey form, each of these actions is considered a response.

What are session replays?

Session replays allow you to review a visitor’s entire experience on your website, capturing details such as navigation, mouse movements, and rage clicks. Unlike other tools, Userback can attach a session replay to each user’s feedback and survey responses, providing a more comprehensive insight into user sentiment and behavior.

Can I change my plan?

Yes. You can easily change plans at any time. Changing plans is instant; you’ll simply pay the difference and remain on the same monthly or annual cycle.

What if I exceed the response limit in my plan?

When you hit your response limit, your feedback widgets and surveys will stop working and you won’t be able to collect new responses. We’ll notify you by email before you reach this limit, and you can buy additional responses anytime.

Can I handle multiple projects with one account?

Absolutely! Unlike others, Userback comes with unlimited projects so you can easily manage multiple surveys and feedback projects all in the one account.

Can I cancel my subscription and what's the refund policy?

You can cancel your subscription at any point. Your subscription will remain active until the new billing cycle begins. We don’t offer refunds, so always make sure to terminate your subscription before the new billing cycle begins.

Can I collect more responses and sessions than what is listed above?

Yes. The Custom plan offers up to unlimited responses and session replays. Contact us for an obligation-free call.

Are you GDPR compliant?

Yes. Userback is 100% GDPR compliant. We take security and data privacy very seriously and you can find detailed information in our Security Overview and Privacy Policy.

What payment types do you accept?

All Userback accounts are billed in USD and are either pre-paid for 30 days or 12 months. We accept payment via most credit cards and we do NOT charge any transaction fees. For yearly payments on the Custom plan, we accept payments via wire transfer.

Still have questions? Check out our Help Center