Simple pricing that scales with you.
Start your 14-day free trial. No credit card needed.
Start your 14-day free trial. No credit card needed.
Each plan comes with your chosen quota and we recommend picking a plan that pre-pays for a little more than you think to allow for reasonable growth.
Team Members
Unlimited
Unlimited
Unlimited
Reporters
Unlimited
Unlimited
Unlimited
Projects
Unlimited
Unlimited
Unlimited
Included Monthly Responses
100
500
Up to Unlimited
User Segments
5
15
Up to Unlimited
Monthly Session Replays
From 3000
From 5000
Up to Unlimited
Session Retention
3 Months
12 Months
Up to Unlimited
User Identification
Privacy Controls
Custom Session Replay Hosting
In-App and Website Surveys
Survey Templates inc. NPS, CSAT & more
Survey Scheduling
Shareable Link Surveys
Survey Question Randomization (coming soon)
Conditional Survey Questions (coming soon)
Advanced Survey Triggers (coming soon)
Feedback Widget & Templates
Annotated Screenshots with Metadata
Video Recordings with Annotation
Browser Extension for Internal Teams
Native Browser Screenshots
Feedback Triggers
Console Logs
Custom Data Collection
Collaborate, Assign and Resolve Feedback
Email Notifications
Feature Portal with Ideas & Voting
Feedback Automation
Integrations inc. Jira, Slack & 16+ more
Export Responses
Private Feature Portal
Webhooks to Connect Other Solutions
JavaScript SDK
Userback API Access
Custom Branding
Remove “Powered by Userback”
GPDR & CCPA Ready
Two Factor Authentication
SSO (coming soon)
Implementation Support
Premium Support
Invoice Payment
SOC2 Type 2 Report
All new accounts start with a free 14-day trial of the Scale plan. You get access to all key features and can collect up to 100 responses and 5000 session replays. Once the trial ends, your feedback and survey forms will stop and you will need to upgrade to a paid plan to continue.
As a multi-purpose feedback tool, we aim to make things simple for you. Responses include any new feedback or survey submission added to your account. For instance, when a user submits feedback through your widget or fills out a survey form, each of these actions is considered a response.
Session replays allow you to review a visitor’s entire experience on your website, capturing details such as navigation, mouse movements, and rage clicks. Unlike other tools, Userback can attach a session replay to each user’s feedback and survey responses, providing a more comprehensive insight into user sentiment and behavior.
Yes. You can easily change plans at any time. Changing plans is instant; you’ll simply pay the difference and remain on the same monthly or annual cycle.
When you hit your response limit, your feedback widgets and surveys will stop working and you won’t be able to collect new responses. We’ll notify you by email before you reach this limit, and you can buy additional responses anytime.
Absolutely! Unlike others, Userback comes with unlimited projects so you can easily manage multiple surveys and feedback projects all in the one account.
You can cancel your subscription at any point. Your subscription will remain active until the new billing cycle begins. We don’t offer refunds, so always make sure to terminate your subscription before the new billing cycle begins.
Yes. The Custom plan offers up to unlimited responses and session replays. Contact us for an obligation-free call.
Yes. Userback is 100% GDPR compliant. We take security and data privacy very seriously and you can find detailed information in our Security Overview and Privacy Policy.
All Userback accounts are billed in USD and are either pre-paid for 30 days or 12 months. We accept payment via most credit cards and we do NOT charge any transaction fees. For yearly payments on the Custom plan, we accept payments via wire transfer.