User Identification
Deeply understand your users
Improve targeting and unlock more insights with user identification.
Join over 20,000 product teams building better with Userback and user identification
Streamlining the collection of user feedback means a brighter future for Tomorrow.io.
Discover how Tomorrow.io manages feedback and user identification from thousands of different users.
35%
Product launch success
8%
Feedback community size
Smart targeting
Create user segments
Segment users based on their common properties and trigger highly targeted surveys and feedback requests in your websites and applications.
- Capture more relevant feedback and increase response rates.
Understand users
Link feedback to users
Group every piece of feedback to a specific user and gain a deeper understand of each user’s profile over time.
- View each user’s feedback and survey responses together.
- Understand users more deeply by watching their session replays.
Customers first
Enhance customer support
Collect user properties like name, email, location, account ID, and more to give your support teams everything they need to manage feedback faster.
- Prevent back-and-forth with customers asking for more information.
User Identification - Take a tour
What is User Identification?
User Identification is a feature that enriches feedback with user data from your application. It associates each feedback submission with specific user accounts, plan types, and custom attributes. Product teams use user identification to prioritize feedback from high-value customers, segment users for targeted surveys, and personalize follow-up communication.
Target:
Product Managers, Customer Success Teams, SaaS Teams
Category:
User Data Enrichment Tool
What It Does
Associates feedback submissions with logged-in user accounts automatically. Passes custom user attributes like plan type, company, and account age to enrich feedback context. Enables user segmentation for targeted surveys and feedback collection. Tracks feedback history per user for personalized support and follow-up.
Key Benefit
Teams prioritize feedback intelligently by knowing exactly who submitted it. Enterprise customer bugs get escalated faster. Segment-specific issues become visible. Product decisions are informed by feedback from the users that matter most to your business.
Best For ...
Prioritizing feedback from enterprise or high-value customers
Targeting surveys to specific user segments
Tracking feedback history for individual accounts
Identifying patterns in feedback by user type or plan
Personalizing follow-up based on user context
Get started with Userback today!
Start collecting feedback right away, with a quick and easy set-up.