Use CaseWeb Agencies
Collect and act on user feedback
10x faster with Userback.
Product teams rely on Userback to collect actionable user feedback, so they can build better and keep customers happy.
Userback is the #1 user feedback software for product teams
Most product teams struggle with vague feedback from their users.
Move faster with
1.Collect
Collect user feedback directly from your website with easy-to-use tools.
Feedback WidgetUser SurveysFeature PortalBrowser Extension
2.Understand
Get all the context you need to easily understand user feedback.
Session ReplayScreen AnnotationVideo RecordingUser Identification
3.Act
Quickly respond to users, simplify workflows, and resolve issues faster.
Feedback ManagementIntegrationsPublic RoadmapAutomation
Want to see how Userback works?
Let us show you around with a free demo!
Ditch emails and spreadsheets!
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Together in one place
Why Userback?
Move faster and build better with powerful user feedback tools
Collect feedback effortlessly
Never miss critical feedback again. Catch every bug report, feature request, and user insight. Even the ones hiding in support emails and Slack threads.
Understand issues with ease
Act with confidence, not follow-up questions. Complete context in every feedback item means you can make decisions and take action immediately.
Act and resolve faster
Build products users love, faster. Prioritize with confidence, ship with speed, and close the feedback loop by showing users their input leads to real improvements.
Userback Integrations
Seamless integrations for your entire team
Userback integrates with key tools across product management, development, and support to simplify workflows and accelerate issue resolution.
Secure By Design
We keep all data safe
GDPR Compliance
Userback complies with the GDPR and is committed to ensuring the security and protection of the personal information that we process.
SOC 2 Type II
Userback is SOC 2 Type II compliant, demonstrating our commitment to security with controls for managing customer data and 3rd-party audits.
Encryption
All data sent to or from Userback is encrypted in transit using 256-bit encryption and at rest using industry-standard AES-256 encryption.
Trusted user feedback software
20,000+Product teams trust and love Userback
User feedback management is critical to our success. But it was slowing us down, until we discovered Userback.
Userback is the bridge between our product and our users. It’s not just a tool — it’s an extension of our commitment to our customers.
I can’t stress enough how important it is to collect feedback from our actual users. Because that is, in my view, the most critical aspect to getting a successful application out.
I absolutely love Userback! It’s been a real game-changer for how we collect feedback and interact with our users.
We used to spend 2-3 hours every week reviewing customer feedback and trying to work out what to do with it. Now with Userback it takes less than 10 minutes. It fits perfectly into our workflow!
Once you’ve used Userback, you’ll wonder how you ever ran a web design agency without it. Honestly, it feels like our secret weapon.
Userback has revolutionized how we collect and manage feedback. Our customers can pinpoint exactly what they’re referring to with screenshots and annotations, eliminating the guesswork that used to plague us.
Everything you need to master user feedback
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Frequently asked questions
Customer feedback software is a platform that collects, organises, and acts on signals from customers — surveys, bug reports, feature requests, support conversations — so teams can measure satisfaction and improve the product. Modern customer feedback platforms like Userback go beyond scores by attaching visual context (screenshots, console logs, session replay) so teams understand the why behind every piece of feedback, not just the metric.
Survey tools (SurveyMonkey, Typeform) collect responses to questions you ask. Customer feedback software is broader — it also captures unsolicited signals like bug reports, feature requests, and in-app annotations, then routes them to the right team. A survey tool tells you a customer is unhappy; a customer feedback platform tells you why, and what to do about it.
Look at four things:
1. Coverage — does it capture all your channels (in-app, email, support, public portal) or just one?
2. Context — does it attach screenshots, session replay, and customer attributes, or just text?
3. Action — does it integrate with your project tools (Jira, Linear, ClickUp) so feedback drives shipping, not just dashboards?
4. Pricing transparency — is the price on the page, or do you need to request a demo?
Most customer feedback platforms specialise — voting portals, surveys, or behavioural analytics. Userback is the platform that unifies all three with visual context attached: screenshots, console logs, and session replay on every piece of feedback. One tool, full loop, transparent pricing.
Userback connects to HubSpot, Salesforce, Pipedrive, and other CRMs via Zapier, webhooks, or our REST API. Intercom and Zendesk are supported natively. Whichever path you choose, the connection is two-way — feedback can create CRM activities, and CRM properties (plan, MRR, owner) enrich the feedback so your CSM or AE sees the full picture against each customer record.
Yes. Userback runs on SOC 2 Type II infrastructure with role-based access, SSO (SAML, Google, Microsoft), GDPR compliance, and EU data residency. Workspaces are isolated, data is encrypted at rest and in transit, and the platform supports multi-team setups with custom permissions per workspace.
Most teams capture their first piece of customer feedback within 10 minutes of installing — the widget is a single script tag, surveys deploy from the dashboard without code, and the public portal is live the moment you turn it on. Bigger setups (CRM sync, SSO, custom routing rules) take an afternoon.
Yes — Userback offers a Free Forever plan with no trial expiry and no credit card required. You also get a full-featured free trial of paid plans if you want to test premium features like session replay or advanced integrations before committing.
Why choose Userback as your user feedback software?
Userback has everything you need to collect more user feedback and act on it faster. It goes beyond simple bug reporting to offer a complete platform to manage feedback, integrate with your tools, and close the loop to boost satisfaction.
Powerful user feedback tools for the complete product loop
- Feedback Widgets: Easily capture annotated screenshots, video recording, and bug reports directly on your website or app with customizable widgets.
- Feature Portal: Turn scattered requests into a prioritized backlog. Centralize ideas and let users vote on features to validate your public roadmap with real data.
- Feedback Automation: Close the loop without the manual work. Automatically notify users when their feedback is resolved or a feature they voted on is shipped.
- User Surveys: Collect valuable insights with targeted microsurveys (NPS, CSAT) tailored to capture specific user experiences at the right moment.
- Session Replays: Unlock deeper insights by watching exact replays of user interactions to understand the context behind every piece of feedback.
- 2-Way Integrations: Streamline your workflow with true 2-way sync. Push feedback to Jira, Linear, or ClickUp, and sync status updates back to users automatically.
Get started with Userback today!
Start collecting feedback right away, with a quick and easy set-up.