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About Userback

Create harmony between product and users.

Building the next big thing isn’t easy but you have the potential to become a product hero. Our mission is to help you achieve that by transforming every piece of feedback into an opportunity.

TRUSTED GLOBALLY

3.8 MILLION PIECES OF FEEDBACK COLLECTED

20,000 PRODUCT TEAMS SERVED

4.8/5 RATING G2 AND CAPTERRA

105 COUNTRIES SUPPORTED

DRIVEN BY VALUES

Our values shape how we work together and serve our customers, evolving and growing over time to remain authentic to us.

BE ACTION ORIENTATED

We take ownership and trust in our domain expertise, allowing every team member to stay proactive and move fast.

GUIDED BY PRIDE

We seek excellence through pride in our work and let authentic standards set the bar.

THINK USER FIRST

We consider our customer’s experience in every action and decision. We ask, ‘What’s the customer impact?’ every time.

ALWAYS ASK WHY

We’re curious and seek data to understand how to make decisions that work for us and our users.

“Feedback empowers users to help improve and shape the future of products. Userback exists to bridge that gap by connecting users directly to product teams helping them build better.”

JON TOBIN, FOUNDER & CEO @ USERBACK