Our story
Your users are telling you what to build. It's buried in six different tools.
We built Userback because the feedback product teams needed was already there — scattered across Slack, email, Jira, and support tickets, invisible to everyone who needed it most.
How it started
Early in my career I watched product teams make the same mistake over and over. Not because they didn’t care about users, but because the feedback they needed was buried across Slack, email, Jira, and support tickets. Nobody had the full picture and roadmaps got built on gut feel.
That frustration is exactly why my co-founder and I built Userback. We wanted to give product teams one place where feedback stopped being something you had to go looking for and started being something you could actually act on.
Since 2018, we’ve been helping product teams centralize user feedback, combining screenshot capture, session replay, and feedback analytics in one place — so teams can stop guessing and start building software people actually want.
Today Userback is used by thousands of product teams around the world, from early-stage startups setting up their first feedback system, to established SaaS companies with hundreds of thousands of users. The problem we’re solving is the same one that bothered me back then. Feedback is only useful when the right person can see it, understand it, and act on it. Everything we build at Userback is built around that idea.
Building Userback since 2018
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We started Userback because collecting clear, visual feedback was painfully hard, and acting on it was even harder. We set out to fix both.
Jon co-founded Userback with a simple goal to make it effortless for teams to capture user feedback in context and turn it into something they can act on.
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Every detail of how feedback is captured, structured, and surfaced matters. Because the quality of the insight depends entirely on the quality of what's underneath it.
Lee co-founded Userback and leads product and engineering, focused on making feedback fast to collect and easy to resolve.
What we believe
Four things we'd argue about with any competitor
- 01
Most teams don't have a feedback problem. They have a feedback discovery problem.
The feedback exists. It’s in your support inbox, your Slack channels, your session replays. The problem is that it’s invisible until someone spends half a day digging for it. The job isn’t to collect more feedback. It’s to surface what matters, automatically.
- 02
A bug report without context isn't a bug report. It's a guess.
“It’s broken” is not actionable. A screenshot, a session replay, and the console logs at the moment of failure — that’s actionable. Every piece of feedback your team receives should include everything needed to act on it without a follow-up call.
- 03
Closing the loop isn't a nice-to-have. It's the whole point.
Collecting feedback is the easy part. The teams that build products people love are the ones who tell users when their feedback shipped. That feedback loop, from submission to resolution to notification, is what turns users into advocates.
- 04
Your roadmap shouldn't be built on gut feel dressed up as data.
We’ve seen it at hundreds of companies — a PM who cares deeply, working with feedback scattered across six tools, synthesizing it manually every sprint. The insight is there, but it takes hours to find it. It shouldn’t. That’s what Userback is for.
Trusted by 20,000+ product teams
- 5M Pieces of feedback collected
- 20K Product teams worldwide
- 105 Countries with active teams
Loved & trusted by product teams worldwide
Userback is consistently ranked among the top-rated platforms on G2 — reviewed by the teams who use it every day.
User feedback management is critical to our success. But it was slowing us down, until we discovered Userback.
Userback is the bridge between our product and our users. It’s not just a tool — it’s an extension of our commitment to our customers.
I can’t stress enough how important it is to collect feedback from our actual users. Because that is, in my view, the most critical aspect to getting a successful application out.
The team
Userback is a small, focused team that has been building in the feedback space since 2018. We use our own product every day and it keeps us honest about what actually matters.
See what your users are really telling you.
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