Skip to main content

About Userback

We’re helping put the user at the heart of product development.

Feedback is hard to keep track of, and it’s time-consuming. Evidence needed to prioritize features is either scattered or guesswork. We see product teams struggle with this feedback knot daily, and we’re convinced there’s a better way.

A simple-to-use yet powerful platform capable of helping teams collect and manage feedback for all their websites and web apps can turn the tide and make product teams working lives a little easier. That means less stress, more certainty and perhaps even more time with family and friends. A place where your customers can be part of your product journey and where you have the evidence to build value, not simply features for features’ sake.

You can be a product hero. It’s our mission to help you get there by turning every piece of feedback into an opportunity.

TRUSTED GLOBALLY

2 MILLION PIECES OF FEEDBACK COLLECTED

20,000 PRODUCT TEAMS SERVED

4.8/5 RATING G2 AND CAPTERRA

105 COUNTRIES SUPPORTED

From ideation to optimization, bring users and software teams together with one platform

“Feedback empowers users to help improve and shape the future of products. Userback exists to bridge that gap by connecting users directly to product teams helping them build better.”

JON TOBIN, FOUNDER & CEO @ USERBACK

DRIVEN BY VALUES

Our values shape how we work together and serve our customers, evolving and growing over time to remain authentic to us.

BE ACTION ORIENTATED

We take ownership and trust in our domain expertise, allowing every team member to stay proactive and move fast.

GUIDED BY PRIDE

We seek excellence through pride in our work and let authentic standards set the bar.

THINK USER FIRST

We consider our customer’s experience in every action and decision. We ask, ‘What’s the customer impact?’ every time.

ALWAYS ASK WHY

We’re curious and seek data to understand how to make decisions that work for us and our users.