In the world of eCommerce, maintaining an engaging and user-friendly website is essential to the success of your business. However, this is often easier said than done.
With customers constantly browsing and interacting with your site, bugs and other issues can arise without warning. As a result, it’s crucial to have a reliable feedback management system in place to help you fast-track bug tracking and quickly resolve any issues before they affect your bottom line.
Whether you’re a product manager or a founder, you want to ensure that your customers are happy, and that any bugs or issues are resolved quickly. But with so many feedback channels and the abundance of data to manage, it can be a time-consuming and overwhelming task.
Enter Userback – a user feedback management platform that offers a range of features to streamline and automate the user feedback lifecycle. With Userback, you can easily collect, manage, and close feedback loops with your customers and team, giving you the insights and information you need to build a more rewarding eCommerce experience for your customers with less friction and in less time.
In this blog post, we’ll show you 6 ways Userback can fast-track bug tracking for eCommerce, making it easier to manage feedback and deliver an excellent customer experience.
Centralized Flexibility and Customization
Every eCommerce organization does things differently, including managing user feedback and bug tracking. Unlike many other user feedback and bug tracking platforms available, Userback can be customized to meet your exact needs and style of working to ensure your bug tracking and issue resolution is as efficient and as effective as possible. The process is friction-free and seamless for users, developers and QA teams. From collection to closure, every item is managed through Userback’s intuitive platform and dashboard that can be structured to meet your specific processes.
Userback’s Screen Annotation feature allows you to add visual context for bug tracking and user feedback. Instead of just receiving a written description of the issue, you can see exactly what the user saw and where the issue occurred. This feature can save you and your team hours of time searching for the source of the problem. With visual context, you can quickly and easily identify the problem and resolve it, making bug tracing far less frustrating for users and developers alike.
Userback’s Session Replay feature allows you to see how users interact with your eCommerce site. With this insight, you can quickly identify bugs and bottlenecks that could be contributing to reduced conversions, high cart abandon rates, negative feedback, and more. You can watch how users navigate your site and identify where issues are arising, something which may be very difficult to do using traditional analytics. To truly understand the pain points of your users, session replay is essential to successful bug tracking.
Userback’s browser extension makes bug tracking a whole lot easier. It allows users to report issues on your eCommerce site quickly and easily, with just a few clicks. This feature means that your team can instantly identify the issue and prevents frustration with convoluted bug filing processes. With Userback’s browser extension, your team can receive instant notifications when customers report issues, allowing them to quickly prioritise and resolve them.
With Userback’s Micro Surveys, you can gain actionable feedback from customers without them having to leave the page they are on, levelling up your bug tracking and website feedback to a meaningful and extensive experience. By minimising disruption to their browsing experience, customers are more likely to engage with the survey and provide essential insights on your site that would typically go uncovered. This feedback can then be used to identify issues and improve bug tracking and optimize the user experience for all.
Userback’s user identification feature enables you to identify which users are experiencing issues on your site. This feature is particularly useful in eCommerce bug tracking, where customers often abandon carts and leave without providing feedback on what went wrong. With Userback, you would be able to track down and understand customer experience across different interactions with your platform, generating a more significant and complete insight on your web performance.
Discover how Userback can help you to streamline bug tracking for your ecommerce website
With Userback, you can fast-track bug tracking and resolve any issues quickly and efficiently, enhancing your customer experience and thus bottom line.
By using Userback’s suite of tools, your eCommerce team can identify the root cause of issues, track them down to the individual user and log them to ensure they are resolved in the most efficient way.
Why rely on ad-hoc feedback processes and the associated potential reputational damage and revenue loss, when you can count on Userback to streamline your feedback flow and save time and effort, so you can focus on delivering a great customer experience?
Start your free trial today:
10 Fixes for Bug Fixing
Whether you’re building something new or just need to keep an existing platform running smoothly, you need to be able to identify and rectify bugs fast.
In this guide, we’ll explore 10 reasons behind ineffective bug fixes and how to solve them, including:
- Where is it going wrong?
- Seeing their bugs with your own eyes (and ears)
- Take the guesswork out of what to do first
- Setting up your automated bug fix feedback loop