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10 reasons to choose Userback as your User Acceptance Testing

What is User Acceptance Testing (UAT) and why is it important when launching a SaaS or web application product?

User Acceptance Testing (UAT) is a critical phase of product development and launch for any software product, including SaaS or web applications. UAT ensures that the product meets customer expectations before it is launched to the public. It involves testing all aspects of the application to verify that the requirements have been met correctly and that there are no issues with functionality or usability.

What is Userback and how can it be used for User Acceptance Testing?

Userback is a visual feedback tool that allows you to conduct UAT with the confidence that you’ll discover any issues before launch day. Userback allows you to do comprehensive testing of all application features in an easy-to-use interface to ensure that all user requirements are met.

Here are just 10 reasons to choose Userback as your User Acceptance testing platform:


Get started in minutes with Userback’s friction-free feedback widget templates

It takes just a few minutes to sign up with Userback, choose your widget template (or customize your own) and install it on any web application or website. That means no no more creating custom forms or surveys for your projects.

Friction-free feedback

Once the Userback feedback widget is installed on your website any user can submit their feedback without leaving the application. When they hit an issue or have an idea, they simply click the “feedback” button to create their realtime test report on-the-fly. No need for third party applications.


Powerful Browser Extension:

If you are unable to install the widget, or if you only want certain users to provide feedback then you can use Userback’s powerful browser extension to conduct internal reviews of your web application or website. Your user acceptance testers simply need to install the browser extension and then they can submit feedback without Userback’s widget being installed on your web application or website.


Screen Annotation:

The screen annotation feature allows testers to add notes and scribbles to screengrabs and videos, in realtime and without leaving your app. This makes it easier for them to explain exactly what’s happening and makes it easier to pinpoint areas of concern and communicate more effectively with developers about potential issues with the product or website design:

  • Highlight a specific area of the page
  • Draw anything, like circles and lines, notes, underline and strikethrough
  • Keep sensitive information private by blocking out part of the screen
  • Drop a pin and add a text comment anywhere on the page


Session Replay:

With session replay, you can watch what was happening in the lead up to an issue with your product or website design, which helps make bug fixes much faster and more efficient than traditional methods of debugging code. Developers can instantly see how an error was triggered and replicate issues without the user having to explain what they were trying to do or having to guess what may have gone wrong on your website.


User Identification:

Userback also allows you to identify users who submit feedback by automatically collecting their IP address and other data points associated with their session, ensuring that all feedback is properly attributed and tracked over time for better insights into customer experience trends over time.

Developers need technical details — like OS, browser, DPI and resolution and more — so that they can instantly recreate issues without having to communicate with the user.


Micro Surveys:

With Userback’s micro survey feature, you can quickly gather feedback from users about specific features or design elements on your website or web application. This helps ensure that changes are made based on user needs and preferences rather than assumptions or guesswork.


Dashboard and Portal:

The centralized Userback dashboard makes it easy for you and your team to view, assess, track and manage User Acceptance Testing feedback items. The Feature Portal allows you to collect and share ideas and suggestions with your users, allowing them to vote for the features that are most important to them, so when it comes to actioning User Acceptance Testing you know what to prioritize and focus on first.



To make the management of user acceptance testing as easy as possible you can also easily incoporate UAT into your workflow and project management tools such as Slack, Jira, Trello, GitHub, Asana, Zendesk, Intercom and more. These Integrations enable deeper collaboration between teams working on product development, testing and quality assurance.


Merge Feedback:

When conducting User Acceptance Testing it’s not uncommon for multipole testers to discover the same issue. Userback makes it easy to merge similar or repeated feedback items, so you don’t have to waste time manually sorting through duplicate submissions. This helps ensure that all feedback is properly tracked and addressed in a timely manner.


Cost Savings:

Finally, using Userback for User Acceptance Testing processes can help to save money as it’s easier to collect and assess testing feedback. When action is required, developers can instantly access the information they need to fix things faster. This all adds up to a much more efficient way to manage User Feedback Testing.

In conclusion, Userback is not just a tool, it’s a comprehensive platform that adds a layer of efficiency and effectiveness to your User Acceptance Testing process. From ease of setup and friction-free feedback, to detailed user identification and cost savings, Userback empowers you to launch products that meet and exceed user expectations.

By eliminating guesswork and facilitating clear communication between testers and developers, Userback ensures that every launch is a successful one.

Choose Userback for your UAT needs and experience the difference firsthand.

Start your free trial today:

“Love it, use it every day!”

SaaS application and web organizations love Userback! Read more reviews on G2

10 Fixes for Bug Fixing

Whether you’re building something new or just need to keep an existing platform running smoothly, you need to be able to identify and rectify bugs fast.

In this guide, we’ll explore 10 reasons behind ineffective bug fixes and how to solve them, including:

  • Where is it going wrong?
  • Seeing their bugs with your own eyes (and ears)
  • Take the guesswork out of what to do first
  • Setting up your automated bug fix feedback loop
Download the guide