Mastering User Sentiment Analysis

Exploring Userback’s Dynamic Feedback Tools

Join our webinar, “Mastering User Sentiment Analysis,” where Userback’s Product Manager dives into the crucial role user sentiment plays in shaping successful product strategies and how to harness it effectively.

In this webinar, you’ll learn about the latest features in Userback designed to help product teams gain a deeper understanding of user sentiment. Discover how to leverage user feedback to prioritize features, reduce churn, and create a user-centric product roadmap that aligns with customer needs.

Speakers: Matthew Keir & Matthew Johnson

Matthew Keir – Marketing Director at Userback

Matthew Keir is a seasoned professional with a wealth of experience in the field. His extensive background has provided valuable insights into harnessing the potential of user feedback to steer businesses towards remarkable success. Matthew is a driving force behind Userback’s marketing strategies, facilitating growth and innovation.

Matthew Johnson – COO & Product Manager &  at Userback

With nearly two decades of valuable experience in the dynamic software industry, Matthew has consistently been a driving force behind the development of cutting-edge products for a variety of highly innovative and successful software enterprises.

In his current role as the Chief Operating Officer and Product Manager at Userback, Matthew channels his passion for deciphering user sentiment to facilitate seamless collaboration between product teams and their valued customers, ensuring a harmonious relationship that fosters continued growth and success for all stakeholders involved.

Learn more about how Userback helps you to develop and execute your Product Strategy.

Webinar Outline

  • Importance of Understanding User Sentiment
  • The Challenges
  • Userback’s Approach to User Sentiment Analysis
  • Live Demo
  • Key Takeaways
  • Q&A

A brief summary of ” Mastering User Sentiment Analysis”

Key Takeaways:

1. Understanding user sentiment is essential for making informed product decisions and measuring customer loyalty, ultimately leading to more successful features and reduced churn.

2. Userback offers a range of tools, such as in-app surveys, feedback templates, and session replays, to help product teams capture and analyze user sentiment effectively.

3. Continuous learning and collecting customer feedback while building new product features are crucial for staying in harmony with user needs and preferences.