Know what users need and build products that they love, faster
Give yourself the insight and evidence you need to successfully master many of the challenges of product management.
"It is really easy to set the Userback widget on your product, customize how it looks, and link it with whatever other tool you like."
LORA, PRODUCT MANAGER @ HALO DIAGNOSITCS
Join a community of over 20,000 product teams building better with user feedback
Userback by the numbers
See positive results fast
Collect, assess and manage user feedback with ease
Share progress and resolution with users and stakeholders with ease and ensure their feedback has been addressed.
Average ROI
157%
Bug resolution speed
10X
BASE PRODUCT DECISIONS ON REAL DATA
Promote and validate features and product ideas with users 10X faster
Get highly detailed user feedback including annotated videos and screen grabs
Userback makes it simple and frictionless for users to give you complete and consistent visual user feedback — including Screen Annotations, screen captures, video and audio — so you can deliver fixes and features faster.
Prioritize what’s important, keep your Roadmap on track
Don’t rely on assumptions and guesswork to drive your product forward. Inform and validate your ideas in realtime and know you are adding value, meeting the needs of users and optimizing product-market fit.
Instantly add actionable insights to your workflows to get more done
Seamlessly incorporate user feedback into your workflows and help developers deliver features and fixes faster with automatically captured session and system data. Plus they can review every interaction and mouse movement leading up to an issue with Session Replay.
Gather and manage client feedback across the project lifecycle
Bring feedback, and it’s related activity together in a single location – No more spreadsheets, no more emails. Userback’s user feedback platform helps software teams turn new feedback into new features in record time.
Get all the information you need first time, every time
Userback ensures you get contextual and visual clarity every time a user submits bug reports, feature requests and other feedback, all easily viewed and managed in a dedicated portal. This allows you to make and prioritize product decisions based on real insights and evidence without having to rely on guesswork or gutfeel.
Know which features and fixes you need to prioritize
With greater detail and insight you can make better informed product decisions, triage feedback faster and take the guesswork out of what to do next. Gain additional context into every submission via User Insights, Console Logs and Session Info so you can prioritize user feedback and support customer success objectives.
Move with greater speed, move with greater insight
Automatically synchronize user feedback with your workflows and enable software teams and developers to immediately turn insight into action with all the contextual and visual information they need. With all the information at your fingertips, you and your team can stop wasting precious time chasing up information or trying to reproduce issues.
Close the loop
Follow-up and closure can be some of the hardest parts of managing user feedback. Userback’s Feature Portal allows you to easily share progress and resolution with users and stakeholders to ensure that their feedback has been addressed.
