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SaaS product management

Gather more evidence.

Know what users need and build products that they love, faster.

SaaS Product Management

Join over 20,000 product teams simplifying SaaS product management with Userback

Collect, and manage feedback with ease for better SaaS product management.

Share progress and resolution with users and stakeholders with ease and ensure their feedback has been addressed.

Total feedback collected


Feedback resolution



Make SaaS product management a data game and validate features and product ideas 10X faster

Get high context user feedback

Simple, frictionless users submissions complete with consistent visual elements— including Screen Annotations, screen captures, video and audio.

Session Replay Tools with browser information

Measure sentiment all the time.

Create easily repeatable in-app surveys and measure sentiment changes over time as you release new features, and UI changes.

Net Promoter Score (NPS) Userback

Geep your Roadmap on track

Inform and validate your ideas in realtime and know you are adding value, meeting the needs of users and optimizing product-market fit.

Add actionable insights to your workflows.

Get more done by seamlessly incorporate user feedback into your workflows and help developers deliver features and fixes faster.

Action feedback

"It is really easy to set the Userback widget on your product, customize how it looks, and link it with whatever other tool you like."


Gather product insight across the project lifecycle

Bring feedback, and it’s related activity together in a single location – No more spreadsheets, no more emails.

Collect feedback

Get all the information you need first time, every time

Make SaaS product management simpler with triggered feedback widgets for always-on feedback, kick-off a micro-survey to rate self-serve CS content, or launch in-app surveys to measure the impact of key product changes without ever leaving your app.

Learn more about the feedback lifecycle
Assess feedback

Know which features and fixes you need to prioritize

With greater detail and insight you can make better informed product decisions in your daily SaaS product management life. Triage feedback faster and take the guesswork out of what to do next. Gain additional context into every submission via User Insights, Console Logs and Session Info so you can prioritize user feedback and support customer success objectives.

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Action feedback

Move with greater speed, move with greater insight

Automatically synchronize user feedback with your workflows and enable software teams and developers to immediately turn insight into action. Make SaaS product management simpler with all the information at your fingertips, so you can stop wasting precious time chasing up information.

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Close feedback

Close the loop

Follow-up and closure can be some of the hardest parts of SaaS product management. Userback’s Feature Portal allows you to easily share progress and resolution with users and stakeholders to ensure that their feedback has been addressed.

Learn more about the feedback lifecycle