Accelerate the delivery of fixes and features
Seamlessly incorporate user feedback management into your existing workflows and assign tasks with maximum efficiency and minimal frustration.
"Amazing tool and amazing team behind it... We can collect the information we need in different formats (recordings, screenshots, etc) then prioritise it and action it efficiently."
GUSTAVO, LEAD DEVELOPER
Join a community of over 20,000 product teams building better with user feedback
Userback by the numbers
Deliver user feedback exactly where you work
Supercharge your workflows with rich user feedback insights
Streamline your feedback lifecycle by automatically providing software teams with all the context they need to take action and fix issues faster.
Average ROI
157%
Bug resolution speed
10X
ACTION USER FEEDBACK FASTER THAN EVER
Automate the delivery of user feedback and double your feedback closure rate
Turn richer insight into instant action
Use Integrations to synchronize user feedback with your existing workflows and enable software teams and developers to immediately access the information they need to get started without wasting precious time chasing up information or trying to reproduce issues.
EXPLORE THE DEMO
Take a guided tour and experience what Userback can do
Give software teams the context they need to work faster
No more wasting time trying to reproduce or diagnose the root cause of issues with no context! Assign feedback-related tasks to software teams, developers and designers with complete context — such as System Information, User Identification, Console Logs and Session Replay — automatically highlighting what was going on when an issue occurred.
More collaboration, less frustration
Developers can update product managers and other team members directly through the Userback dashboard or via existing workflow platforms. If they need more information from the user then contact information is readily available to ensure any follow-up is frustration-free for everyone involved.
Gather and manage client feedback across the project lifecycle
Bring feedback, and it’s related activity together in a single location – No more spreadsheets, no more emails. Userback’s user feedback platform helps software teams turn new feedback into new features in record time.
Get all the information you need first time, every time
Userback ensures you get contextual and visual clarity every time a user submits bug reports, feature requests and other feedback, all easily viewed and managed in a dedicated portal. This allows you to make and prioritize product decisions based on real insights and evidence without having to rely on guesswork or gutfeel.
Know which features and fixes you need to prioritize
With greater detail and insight you can make better informed product decisions, triage feedback faster and take the guesswork out of what to do next. Gain additional context into every submission via User Insights, Console Logs and Session Info so you can prioritize user feedback and support customer success objectives.
Move with greater speed, move with greater insight
Automatically synchronize user feedback with your workflows and enable software teams and developers to immediately turn insight into action with all the contextual and visual information they need. With all the information at your fingertips, you and your team can stop wasting precious time chasing up information or trying to reproduce issues.
Close the loop
Follow-up and closure can be some of the hardest parts of managing user feedback. Userback’s Feature Portal allows you to easily share progress and resolution with users and stakeholders to ensure that their feedback has been addressed.
