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Assess and Prioritize Feedback

Record and review every thought, comment and interaction

Instantly get all the information you need to triage and prioritize every piece of user feedback with clarity, speed and confidence.

"It's pretty amazing for client to agency communications, regarding website changes. It's basically a visual ticketing system, which makes communication and collaboration a lot simpler between clients and internal design teams."


Join a community of over 20,000 product teams building better with user feedback

Userback by the numbers

Deep context to help assess feedback faster

Know what to deliver next with clarity and confidence

Get the detail and insight you need to make better-informed product decisions, triage feedback faster and take the guesswork out of what to do next.

Bug report management time


Product launch success



Sell more with better built websites and manage change with ease

Keep your roadmap focused on the features and fixes your users actually need

With more detailed feedback from more people you get a truer representation of what users actually need, helping you prioritize what’s most important to them. Validate product ideas by sharing proposed features on your dedicated Feature Portal for users to review and upvote.


See issues and opportunities through users’ eyes

Get real-time feedback and visual clarity with annotated screenshots, video capture and Session Replays. Quickly understand what users mean and where issues are. See feedback through their eyes and with all the necessary visual and technical context automatically attached, reducing the effort and time to resolution.

Collect more consistent feedback

Use a single platform to collect multiple feedback types in the most consistent format possible.

  • Categorize inbound visual feedback
  • Add tags and set priorities
  • Deduplicate and merge similar items

Gather and manage client feedback across the project lifecycle

Bring feedback, and it’s related activity together in a single location – No more spreadsheets, no more emails. Userback’s user feedback platform helps software teams turn new feedback into new features in record time.

Get all the information you need first time, every time

Userback ensures you get contextual and visual clarity every time a user submits bug reports, feature requests and other feedback, all easily viewed and managed in a dedicated portal. This allows you to make and prioritize product decisions based on real insights and evidence without having to rely on guesswork or gutfeel.

Learn more about the feedback lifecycle

Know which features and fixes you need to prioritize

With greater detail and insight you can make better informed product decisions, triage feedback faster and take the guesswork out of what to do next. Gain additional context into every submission via User Insights, console logs and session info so you can prioritize user feedback and support customer success objectives.

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Move with greater speed, move with greater insight

Automatically synchronize user feedback with your workflows and enable software teams and developers to immediately turn insight into action with all the contextual and visual information they need. With all the information at your fingertips, you and your team can stop wasting precious time chasing up information or trying to reproduce issues.

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Close the loop

Follow-up and closure can be some of the hardest parts of managing user feedback. Userback’s Feature Portal allows you to easily share progress and resolution with users and stakeholders to ensure that their feedback has been addressed.

Learn more about the feedback lifecycle