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Capture and Collect Feedback

Streamline the collection of actionable user feedback

Gather more valuable insights and action it faster by making the submission process easier for users and software teams alike.

"Getting customer feedback is hard. Our customers used to send us a word file with a lot of disorganized information. With Userback they enter the project and they do all the feedback in the section it belongs."

Felipe, CTO

Join a community of over 20,000 product teams building better with user feedback

Userback by the numbers

Create positive outcomes with user insights

Collect friction-free, consistent and contextual feedback first time, every time

Take the guesswork out of managing bug reports, feature requests and more with real time visual feedback from your users.

Active customer feedback





Remove barriers and allow users to provide insights with ease

Easy for users, easy for you

Userback allows users to submit visual feedback on the fly directly from anywhere on your website. Every item is centralized in one dashboard — consistently formatted and supported with contextual information that makes it easier to resolve bugs or action feature requests.

Spend less time collecting feedback and more time turning it into action

Keep up with the speed of business today! Userback makes it easier for users to provide their feedback, so you’ll naturally start ‘pulling in’ realtime feedback rather than having to retrospectively ‘push out’ or chase it with surveys.

When you can flip your feedback collection from time-consuming outbound to streamlined inbound, you can manage ideas and priorities faster and with greater positive impact.

Get a better representation of what your user-base thinks

When your ability to collect and manage user feedback is limited, you often default to only listening to the loudest voice. As you collect more feedback, you get a more accurate representation of what your user base needs. Userback also makes it easier for users to provide their own product ideas and show their priorities by upvoting for the features they want most. All this information can be housed in your project’s portal, helping to build community and loyalty.

Gather and manage client feedback across the project lifecycle

Bring feedback, and it’s related activity together in a single location – No more spreadsheets, no more emails. Userback’s user feedback platform helps software teams turn new feedback into new features in record time.

Get all the information you need first time, every time

Userback ensures you get contextual and visual clarity every time a user submits bug reports, feature requests and other feedback, all easily viewed and managed in a dedicated portal. This allows you to make and prioritize product decisions based on real insights and evidence without having to rely on guesswork or gutfeel.

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Know which features and fixes you need to prioritize

With greater detail and insight you can make better informed product decisions, triage feedback faster and take the guesswork out of what to do next. Gain additional context into every submission via User Insights, Console Logs and Session Info so you can prioritize user feedback and support customer success objectives.

Learn more about the feedback lifecycle

Move with greater speed, move with greater insight

Automatically synchronize user feedback with your workflows and enable software teams and developers to immediately turn insight into action with all the contextual and visual information they need. With all the information at your fingertips, you and your team can stop wasting precious time chasing up information or trying to reproduce issues.

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Close the loop

Follow-up and closure can be some of the hardest parts of managing user feedback. Userback’s Feature Portal allows you to easily share progress and resolution with users and stakeholders to ensure that their feedback has been addressed.

Learn more about the feedback lifecycle