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Follow-up and close feedback

Don't leave users hanging.

Automatically close the loop on user ideas, features and suggestions.

Close feedback

Close feedback faster, build your community

Share progress and resolution with users and stakeholders with ease and ensure their feedback has been addressed.

Feedback management time

70%

Bug resolution
speed

10X

SaaS Feature Portal

Complete, connect and confirm

Close feedback loops with ease with your own branded Feature Portal and build engagement, loyalty and trust.

One response for all.

Simplify user engagement by allowing users to view commentary publicly and shrink the time spent managing your feedback loop by over 20%. Close feedback for one, and close it for the all.

Share and update feedback status.

Don’t leave users waiting for an update on their feedback or feature request. Automatically notify them of progress and resolution. One less step for you, lots more communication for your users.

"Allows internal configurations, in addition to allowing full interaction with users. It helps a lot in the product, community, service and QA processes. I recommend it for user satisfaction management."

MARLY, SENIOR QA

User insight across the project lifecycle.

No more spreadsheets, no more emails. No more headaches.

Collect feedback

The information you need first time, every time

Get contextual and visual clarity every time with metadata enriched feedback via widgets, or collect user sentiment insights with in-app and micro-surveys.

Learn more about the feedback lifecycle
Assess feedback

Know which features and fixes you need to prioritize

Make better informed product decisions, triage feedback faster and take the guesswork out of what to do next. Gain additional context into every submission via User Insights, Console Logs and Session Info.

Learn more about the feedback lifecycle
Action feedback

Move with greater speed, move with greater insight

Automatically deliver approved feedback directly to your favorite tools, and take a deep dive on any feedback with timestamped session replays.

Learn more about the feedback lifecycle
Close feedback

Close feedback without the headaches

Easily share progress and resolution with users with Userback’s Feature Portal and ensure that their feedback has been addressed. So you can close feedback with confidence.