Follow up and close feedback
Make sure you have addressed user feedback by looping them in to check that their expectations or suggestions have been met.
"The javascript is not hard on the site load speed, and it's pretty amazing for client to agency communications, regarding website changes. It's basically a visual ticketing system, which makes communication and collaboration a lot simpler between clients and internal design teams."
IVAN, WEB DESIGNER
Join a community of over 20,000 product teams building better with user feedback
Userback by the numbers
Complete and close more feedback
Close the loop, build the community
Share progress and resolution with users and stakeholders with ease and ensure their feedback has been addressed.
Feedback management time
70%
Bug resolution
speed
speed
10X
ENGAGE USERS TO BUILD COMMUNITY
Turn your feedback black whole into a thriving product community
Complete, connect and confirm
Follow-up and closure can be some of the hardest parts of managing user feedback. Userback’s Feature Portal allows you to close the loop with ease! As each item is completed, users can check everything and confirm their issue has been resolved or suggestions actioned, helping to build engagement, loyalty and trust.
EXPLORE THE DEMO
Take a guided tour and experience what Userback can do
One response for all
Simplify the engagement process with your community by allowing users to view commentary publicly and shrink the time spent managing your feedback loop by over 20%. Close the feedback loop for the one with public commentary, and close it for the many with no extra effort.
Share and update feedback status
Don’t leave users hanging waiting for an update on their feedback or feature request. Automatically notify them of progress and resolution through the tools you already use daily. One less step for you, lots more communication for your users.
Gather and manage client feedback across the project lifecycle
Bring feedback, and it’s related activity together in a single location – No more spreadsheets, no more emails. Userback’s user feedback platform helps software teams turn new feedback into new features in record time.
Get all the information you need first time, every time
Userback ensures you get contextual and visual clarity every time a user submits bug reports, feature requests and other feedback, all easily viewed and managed in a dedicated portal. This allows you to make and prioritize product decisions based on real insights and evidence without having to rely on guesswork or gutfeel.
Know which features and fixes you need to prioritize
With greater detail and insight you can make better informed product decisions, triage feedback faster and take the guesswork out of what to do next. Gain additional context into every submission via User Insights, Console Logs and Session Info so you can prioritize user feedback and support customer success objectives.
Move with greater speed, move with greater insight
Automatically synchronize user feedback with your workflows and enable software teams and developers to immediately turn insight into action with all the contextual and visual information they need. With all the information at your fingertips, you and your team can stop wasting precious time chasing up information or trying to reproduce issues.
Close the loop
Follow-up and closure can be some of the hardest parts of managing user feedback. Userback’s Feature Portal allows you to easily share progress and resolution with users and stakeholders to ensure that their feedback has been addressed.
