Skip to main content

Follow-up and Close Feedback

Follow up and close feedback

Make sure you have addressed user feedback by looping them in to check that their expectations or suggestions have been met.

"The javascript is not hard on the site load speed, and it's pretty amazing for client to agency communications, regarding website changes. It's basically a visual ticketing system, which makes communication and collaboration a lot simpler between clients and internal design teams."


Join a community of over 20,000 product teams building better with user feedback

Userback by the numbers

Complete and close more feedback

Close the loop, build the community

Share progress and resolution with users and stakeholders with ease and ensure their feedback has been addressed.

Feedback management time


Bug resolution



Turn your feedback black whole into a thriving product community

Complete, connect and confirm

Follow-up and closure can be some of the hardest parts of managing user feedback. Userback’s Feature Portal allows you to close the loop with ease! As each item is completed, users can check everything and confirm their issue has been resolved or suggestions actioned, helping to build engagement, loyalty and trust.

One response for all

Simplify the engagement process with your community by allowing users to view commentary publicly and shrink the time spent managing your feedback loop by over 20%. Close the feedback loop for the one with public commentary, and close it for the many with no extra effort.

Share and update feedback status

Don’t leave users hanging waiting for an update on their feedback or feature request. Automatically notify them of progress and resolution through the tools you already use daily. One less step for you, lots more communication for your users.

Gather and manage client feedback across the project lifecycle

Bring feedback, and it’s related activity together in a single location – No more spreadsheets, no more emails. Userback’s user feedback platform helps software teams turn new feedback into new features in record time.

Get all the information you need first time, every time

Userback ensures you get contextual and visual clarity every time a user submits bug reports, feature requests and other feedback, all easily viewed and managed in a dedicated portal. This allows you to make and prioritize product decisions based on real insights and evidence without having to rely on guesswork or gutfeel.

Learn more about the feedback lifecycle

Know which features and fixes you need to prioritize

With greater detail and insight you can make better informed product decisions, triage feedback faster and take the guesswork out of what to do next. Gain additional context into every submission via User Insights, Console Logs and Session Info so you can prioritize user feedback and support customer success objectives.

Learn more about the feedback lifecycle

Move with greater speed, move with greater insight

Automatically synchronize user feedback with your workflows and enable software teams and developers to immediately turn insight into action with all the contextual and visual information they need. With all the information at your fingertips, you and your team can stop wasting precious time chasing up information or trying to reproduce issues.

Learn more about the feedback lifecycle

Close the loop

Follow-up and closure can be some of the hardest parts of managing user feedback. Userback’s Feature Portal allows you to easily share progress and resolution with users and stakeholders to ensure that their feedback has been addressed.

Learn more about closing the feedback loop