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Software Development

Spend less time fixing bugs and more time building new features

Get the user session insights and background system information you need to instantly understand issues and fix them faster.

"This has sped up our development time and made for much happier customers and more productive teams."


Join a community of over 20,000 product teams building better with user feedback

Userback by the numbers

See positive results fast

Get the feedback you need to accelerate product development

Say goodbye to inconsistent and incomplete user feedback! Get instantly actionable and comprehensive bug reports and feature requests every time.

Interactions to resolve


Bug resolution speed



Remove the painful back-and-forth investigation

Collect insightful information from users without having to talk to them!

Get all the visual details and context you need to accelerate issue resolution and new functionality. Receive annotated screen captures, video and audio with every bug report and feature request.


Review every interaction and system detail

User Identification automatically captures session and system data that allows you to deliver features and fixes faster. Plus you can review every interaction and mouse movement leading up to an issue with Session Replay.

Accelerate development by integrating user feedback into workflows

Seamlessly incorporate user feedback into your existing processes and workflow platforms — such as Jira and GitHub — using integrations. Use the dashboard to manage fixes and features with ease.

Gather and manage client feedback across the project lifecycle

Bring feedback, and it’s related activity together in a single location – No more spreadsheets, no more emails. Userback’s user feedback platform helps software teams turn new feedback into new features in record time.

Get all the information you need first time, every time

Userback ensures you get contextual and visual clarity every time a user submits bug reports, feature requests and other feedback, all easily viewed and managed in a dedicated portal. This allows you to make and prioritize product decisions based on real insights and evidence without having to rely on guesswork or gutfeel.

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Know which features and fixes you need to prioritize

With greater detail and insight you can make better informed product decisions, triage feedback faster and take the guesswork out of what to do next. Gain additional context into every submission via User Identification, Console Logs and Session Info so you can prioritize user feedback and support customer success objectives.

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Move with greater speed, move with greater insight

Automatically synchronize user feedback with your workflows and enable software teams and developers to immediately turn insight into action with all the contextual and visual information they need. With all the information at your fingertips, you and your team can stop wasting precious time chasing up information or trying to reproduce issues.

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Close the loop

Follow-up and closure can be some of the hardest parts of managing user feedback. Userback’s Feature Portal allows you to easily share progress and resolution with users and stakeholders to ensure that their feedback has been addressed.

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