New Userback Reports: All Your Feedback Insights in One Place

Every team collects feedback, but very few teams truly understand it.

Bug reports, emails, user comments, session replays, integrations… the data pours in from everywhere, yet the most important questions remain unanswered:

• What do users need right now?
• What’s slowing down product development?
• Where is sentiment improving or dropping?

That’s exactly why we built Userback Reports, a single, powerful place to measure user feedback, spot trends instantly, and help your team make smarter decisions with less effort.

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Why We Released Reports (and the problem it solves)

Teams today are overwhelmed with feedback, but starved for clarity.

✗ User research tools give analytics.
✗ Ticketing tools give lists.
✗ Feedback tools give raw comments and screenshots.

But none of them give a complete picture of what’s happening across your product.

The result? Teams waste hours piecing data together, manually checking priorities, and guessing which issues matter most.

Userback Reports solves this by centralizing every feedback into one real-time dashboard – sentiment, sources, types, resolution speed, and trends over time.

Now your product, engineering, support, and QA teams can see exactly what’s happening, make decisions faster, and close the loop confidently.

All your feedback insights in one place. Smarter, faster decisions.

What Userback Reports Tell You (and How to Use Every Insight)

You don’t need to be a data analyst to understand Userback Reports. Everything your team needs is organised into a simple, clear dashboard, without burying you in data and focuses on the four core areas you need to track product health.

1. Product Health & Sentiment

See how users feel about your product in real time. This helps you instantly spot shifts in satisfaction before they become larger problems.

• Overall sentiment
• Sentiment this month
• Feedback by sentiment
• Feedback activity

Real World Applications:

a. A drop in sentiment may point to:

• A new bug
• A confusing UX flow
• A recent release that introduced friction
• Declining satisfaction on a key page

b. This makes it easy to answer questions like:

• “Which areas or features are generating the most positive or negative reactions?”
• “Are we seeing early signs of frustration we should address?”

2. Feedback Volume & Patterns

Understand what users are saying, and what type of feedback is increasing. Whether you’re monitoring bug trends or feature requests, these charts tell you exactly where attention is needed.

• Feedback this month
• New feedback by type
• Feedback by category
• Feedback by priority
• Feedback by status

Real World Applications:

a. Identify the highest impact issues by sorting feedback by

• Priority
• Category
• Type
• Source

b. This makes it easy to answer questions like:

• “Which categories or priorities need immediate attention?”
• “Where is the biggest shift in user requests or issues?”

3. Sources & User Context

See where feedback comes from and which users or environments are impacted.

• Feedback by source (widget, browser extension, integrations)
• Feedback by page
• Feedback by browser
• Feedback by platform
• Feedback by device
• Feedback by location
• Widget impressions

Real World Applications:

a. Browser and platform insights show you whether issues are isolated or systemic, for example, Safari users may report more UI problems which will require specific rending issues.

b. This makes it easy to answer questions like:

• “Is this a browser-specific issue?”
• “Are mobile users reporting more friction?”

4. Team Performance & Workflow

Measure how efficiently your team handles feedback and closes the loop. Perfect for sprint retros, resourcing decisions, and improving your QA or support workflow.

• Time to resolve
• Resolution time this month
• Feedback requiring action

Real World Applications:

a. See how long issues take to resolve and which stages slow down the process, which is especially useful for:

• Sprint planning
• Resource allocation
• Improving QA cycles

b. This makes it easy to answer questions like:

• “Is our resolution time improving month over month?”
• “Do we need more resources this sprint?”

Everything in one place and fully connected

Each insight is linked to real user feedback, screenshots, replays, and context, so you don’t just see the numbers, you can act on them instantly. Align your team around one source of truth and replace internal debates with clear, evidence-based decisions.

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How to Get Started

Getting up and running takes seconds.

1. Log in to your Userback workspace
2. Navigate to Reports in the top menu
3. Select your date range
4. Add your preferred charts and reposition as needed
5. Explore your insights (everything updates in real time)

Reports are available on all plans, so your entire team can start using it today.

Please Note: Client Roles do not have access to Reports

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The 3 Reports to start with

If you’re just getting started with Userback Reports, these three charts will give you the clearest picture of what’s happening across your product, and where to focus next.

Together, these reports give you a clear, actionable starting point, showing where problems happen, what they relate to, and what type of feedback is driving the change. Use them to move from assumptions to evidence and guide your next product decisions with confidence.

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Why Reports Matter (and how it compares)

Other tools either give you analytics without context, or feedback without insight.
Userback bridges both worlds by giving you:

✔ Visual feedback
✔ Session replays
✔ Sentiment
✔ Priorities
✔ Categories
✔ User context
✔ AND reporting

…all in one place.

✗ No spreadsheets.
✗ No switching platforms.
✗ No duct-taped reporting tools.

Just one simple, powerful dashboard built for modern product feedback loops.