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The Usersnap alternative helping teams run faster

Make better product decisions faster

Capture more insights and link feedback and survey responses to each of your users so that you can make better product decisions, faster. Choose the number one Usersnap alternative, built for small teams.

Usersnap alternative

Join over 20,000 product teams who chose the Usersnap alternative built to run faster.

Compare the #1 Usersnap alternative



Easily manage feedback across UNLIMITED sites
Exceptional value and affordable pricing for SMB

Unlimited projects, unlimited team members

Capture highly contextual visual feedback

Annotated screenshots, console logs and metadata

Capture and watch session replays

Privacy controls to protect sensitive information

Trigger targeted website and in-app surveys to your users
Video recording with audio and annotations
Capture multiple types of feedback in a single widget
Collect and manage ideas in a public feature portal
Fully featured REST API
100% GDPR and CCPA compliant

"Userback makes the feedback process on creative client work so much more smooth and quick. I could never go back to our old process of emailing back and forth!"


Frequently Asked Questions

What makes Userback the best Usersnap alternative?

Whilst Usersnap has the core features for capturing visual feedback and bug reports, Userback offers so much more!

In addition to multi-purpose feedback widgets, Userback also offers session replays, feature portals, and in-app surveys for NPS, CSAT, CES, and more. Plus Userback allows you to link each collected feedback to the users from your app. So you get a deeper understanding of each collected feedback for real user insights.

And… Userback offers all this at half the price! With more than twice the value, it’s no wonder that Userback is the #1 Usersnap alternative.

I'm ready to switch to Userback. How does your free trial work?

All new accounts start with a free 14-day trial of the Scale plan. You get access to all key features and can collect up to 100 responses and 5000 session replays. Once the trial ends, your feedback and survey forms will stop and you will need to upgrade to a paid plan to continue. Start free today!

What are session replays?

Session replays allow you to review a visitor’s entire experience on your website, capturing details such as navigation, mouse movements, and rage clicks. Unlike Usersnap and other tools, Userback can attach a session replay to each user’s feedback and survey responses, providing a more comprehensive insight into user sentiment and behavior.

Can I handle multiple projects with one account?

Absolutely! Unlike Usersnap, we don’t believe that you should be restricted in how you collect and manage feedback across multiple sites. That’s why Userback comes with unlimited projects so you can easily manage multiple surveys and feedback projects all in the one account.

Are you GDPR compliant?

Yes. Userback is 100% GDPR compliant. We take security and data privacy very seriously and you can find detailed information in our Security Overview and Privacy Policy.

Still have questions? Check out our Help Center