Template
Customer Effort Score (CES) Template
Easily survey and capture user effort to help nail your customer experience.
Join over 20,000 SaaS teams building better with Userback's customer effort score (CES) template.
How the customer effort score (CES) template works
1. Flexible surveys
Create surveys tailored to your needs with customizable question types, pre-built templates, and multiple delivery methods.
Custom Questions
Response Analytics
Pre-Built Templates
In-App and Shareable
2. Precise targeting
Deliver surveys at the right moment with advanced targeting, custom triggers, and user identification.
User Segmentation
Event Triggers
Multi-Step Flow
Custom Branding
3. Works everywhere
Seamlessly integrate surveys into your website or app, trigger them based on user behavior, and collect feedback effortlessly.
Easy Setup
Websites and Applications
Seamless Integrations
Live Notifications
User feedback management is critical to our success. But it was slowing us down, until we discovered Userback.
Rizwan Zaveri
Product Manager
Why choose Userback as your user feedback software?
Userback has everything you need to collect more feedback from your users and to act on it faster.
Screen Annotation
Enhance feedback clarity with screen annotations. Allow users to highlight, draw, and comment directly on the screen to describe their feedback in detail.
Video Feedback
Capture detailed insights with video feedback. Empower users to provide feedback through annotated video recordings.
Session Replay
Understand user behavior with session recordings. Capture and replay user sessions to see exactly how visitors interact with your website or app.
Frequently Asked Questions
How does the customer effort score (CES) template work?
The customer effort score (CES) template helps you measure how easy or difficult it is for users to complete a task or interact with your product. Users rate their experience on a scale, and you can collect additional comments for deeper insights. Feedback is automatically recorded and organized, helping your team identify friction points and make improvements to enhance the user experience.
Can I customize the customer effort score (CES) template?
Yes! The customer effort score (CES) template is fully customizable, so you can tailor it to your specific needs. Choose which questions to include, adjust the design to match your branding, and configure triggers to display your survey to the right people at the right time.
Does the customer effort score (CES) template work on different platforms?
Absolutely! The customer effort score (CES) template works across websites, web apps, and SaaS platforms. It’s easy to install and integrates effortlessly with your tech stack.
How can I get started with Userback?
Getting started with Userback is simple! First, sign up for an account on our website. Once you’re logged in, you can customize your feedback widget to match your branding and needs. After that, just add the widget to your website or app by following our easy setup instructions. You’ll be collecting valuable user feedback in no time, and our intuitive dashboard makes it easy to manage and analyze feedback as it comes in.
Can I try Userback before committing?
Getting started with Userback is simple! First, sign up for an account on our website. Once you’re logged in, you can customize your feedback widget to match your branding and needs. After that, just add the widget to your website or app by following our easy setup instructions. You’ll be collecting valuable user feedback in no time, and our intuitive dashboard makes it easy to manage and analyze feedback as it comes in.
Ready to build better products with fast, actionable user feedback?
Start by harnessing the power of Userback’s advanced customer feedback tools, including our customer effort score (CES) template.