Collect and act on feedback
10x faster with Userback.
Collect, organize, and act on user feedback with visual context. Make data-driven product decisions that delight your customers.
Userback is the #1 feedback management software for product teams
Collect fast, actionable feedback with Userback
1. Visual feedback
Capture visual feedback with screenshots and annotations directly from your website or app.
2. Organized insights
Centralized dashboard transforms scattered feedback into actionable product insights.
3. Customer-centric
Close the feedback loop to boost customer satisfaction, build loyalty and reduce churn.
Collect more feedback
Modern feedback widget powered by AI
Greet users with a custom branded widget that makes it easy to share feedback. Capture bug reports, feature requests, and general feedback, together in one place.
- Let users draw on the screen and record videos
- Embeddable feature portal and roadmap
- Try for yourself in this interactive demo
Resolve issues faster
Action feedback without the hassle
Every piece of feedback comes with the context your team needs, so you can quickly understand, prioritize, and resolve issues before they impact users.
- Session replays, console logs, and metadata
- Automatic categorization and assignment
- Sync directly with Jira, ClickUp, and more
Try our pre-built templates. Perfect for all occasions!
Frequently asked questions
Userback is a visual feedback and survey platform built for SaaS product teams. It helps you collect and manage different types of feedback like bugs, feature requests, and user insights, all in one central place. With tools like in-app widgets, session replay, and automation, Userback makes it easy to turn feedback into actionable tasks so your team can move faster and build better products.
Yes! Userback lets you embed a customizable feedback widget right inside your app or website. Users can highlight issues using screenshots, screen recordings, and annotations, giving your team crystal-clear context. This reduces back-and-forth and accelerates problem-solving across QA, design, and development.
Absolutely. You can launch CSAT, NPS, or custom surveys directly within your app to capture user sentiment at key moments. Survey responses can be enriched with metadata, user info, and even session replays, so you get the full story behind every response, not just a number.
Userback isn’t just for collecting feedback. It’s built to help you manage and act on it! You can tag, prioritize, assign, and set automated workflows to route feedback to the right people. Integrations with tools like Jira, Linear, Trello, and Slack ensure feedback fits neatly into your existing processes.
Userback combines visual feedback, session replay, and in-app surveys in one powerful platform, so you get the full picture behind every user insight. Unlike many tools that focus only on one part of the feedback cycle, Userback helps you collect, understand, and act on feedback faster. It’s fast to set up, easy for teams to use, and fits neatly into your existing workflows. See how Userback compares to other tools.
Yes! Userback’s Free Plan includes unlimited feedback collection, making it perfect for startups and small teams who want to start improving their product with real user insights, without the upfront cost. You can upgrade anytime to unlock more advanced features like surveys, integrations, and automation.
Ready to transform your customer feedback?
Join thousands of product teams using Userback.