Skip to main content

Feedback lifecycle management

From collection to closure.

Ditch slow, siloed tools for something better.

Feedback lifecycle management

"Getting customer feedback is hard. Our customers used to send us a word file with a lot of disorganized information."


Join over 20,000 product teams making feedback lifecycle management simpler with Userback

Minimize your feedback lifecycle management overhead.

Consistent and contextual feedback first time, every time

Feedback management time


Feedback resolution


Centralize collection & improve insights

Remove slow, manual collection methods from your feedback lifecycle management and streamline for teams and users with customized feedback widgets with annotated screenshots, video and metadata enrichment.

Easily route information to the right team.

Automate delivery of feedback by type or category and deliver instantly into existing workflows product teams and developers already use. ID high-value users and separate the feedback you need.

Collate, build and close more feedback.

Add feedback ideas into your branded Feature Portal and let every user keep track of submissions with minimal effort, or handle high-priority feedback directly.

User insight across the project lifecycle.

No more spreadsheets, no more emails. No more headaches.

Collect feedback

The information you need first time, every time

Get contextual and visual clarity every time with metadata enriched feedback via widgets, or collect user sentiment insights with in-app and micro-surveys.

Learn more about the feedback lifecycle
Assess feedback

Know which features and fixes you need to prioritize

Make better informed product decisions, triage feedback faster and take the guesswork out of what to do next. Gain additional context into every submission via User Insights, Console Logs and Session Info.

Learn more about the feedback lifecycle
Action feedback

Move with greater speed, move with greater insight

Automatically deliver approved feedback directly to your favorite tools, and take a deep dive on any feedback with timestamped session replays.

Learn more about the feedback lifecycle
Close feedback

Close the loop

Easily share progress and resolution with users with Userback’s Feature Portal and ensure that their feedback has been addressed.

Learn more about closing the feedback loop