Ditch slow, siloed tools for something better
Email, spreadsheets and manual screenshots are slow, frustrating and delay release cycles. Move through feedback 70% faster with a dedicated feedback platform.
"Getting customer feedback is hard. Our customers used to send us a word file with a lot of disorganized information. With Userback they enter the project and they do all the feedback in the section it belongs."
Felipe, CTO
Join a community of over 20,000 product teams building better with user feedback
Userback by the numbers
Minimize your feedback management overhead
Consistent and contextual feedback first time, every time
Turn every submission into technical insights everytime in one, central home for all your feedback.
Feedback management overhead
70%
Feedback resolution time
10X
STREMLINE EVERYTHING
Create better a user experience and speed internal collaboration
Centralize collection & improve insights
Remove slow, manual collection methods and move to streamlined browser based collection for internal teams and customized feedback widgets to every detail with annotated screenshots, video recording and metadata enrichment.
Easily route information to the right team.
Automate delivery of different feedback by type or category and deliver feedback instantly into existing workflows product teams and developers already use and love. ID high-value users and seperate the noise from the meaningful feedback you need.
Collate, build and close more feedback
Add feature ideas into your public or private Feature Portal and let every user keep track of their submission with minimal effort, or handle high-priority feedback directly via your centralized, categorized and timestamped Kanban board and leave no feedback behind.
Gather and manage client feedback across the project lifecycle
Bring feedback, and it’s related activity together in a single location – No more spreadsheets, no more emails. Userback’s user feedback platform helps software teams turn new feedback into new features in record time.
Get all the information you need first time, every time
Userback ensures you get contextual and visual clarity every time a user submits bug reports, feature requests and other feedback, all easily viewed and managed in a dedicated portal. This allows you to make and prioritize product decisions based on real insights and evidence without having to rely on guesswork or gutfeel.
Know which features and fixes you need to prioritize
With greater detail and insight you can make better informed product decisions, triage feedback faster and take the guesswork out of what to do next. Gain additional context into every submission via User Insights, Console Logs and Session Info so you can prioritize user feedback and support customer success objectives.
Move with greater speed, move with greater insight
Automatically synchronize user feedback with your workflows and enable software teams and developers to immediately turn insight into action with all the contextual and visual information they need. With all the information at your fingertips, you and your team can stop wasting precious time chasing up information or trying to reproduce issues.
Close the loop
Follow-up and closure can be some of the hardest parts of managing user feedback. Userback’s Feature Portal allows you to easily share progress and resolution with users and stakeholders to ensure that their feedback has been addressed.
