Skip to main content

Feedback Lifecycle Management

Ditch slow, siloed tools for something better

Email, spreadsheets and manual screenshots are slow, frustrating and delay release cycles. Move through feedback 70% faster with a dedicated feedback platform.

"Getting customer feedback is hard. Our customers used to send us a word file with a lot of disorganized information. With Userback they enter the project and they do all the feedback in the section it belongs."

Felipe, CTO

Join a community of over 20,000 product teams building better with user feedback

Userback by the numbers

Minimize your feedback management overhead

Consistent and contextual feedback first time, every time

Turn every submission into technical insights, with a central home for all your feedback.

Feedback management overhead

70%

Feedback resolution time

10X

STREAMLINE EVERYTHING

Create a better user experience and speed internal collaboration

Centralize collection & improve insights

Remove slow, manual collection methods and move to streamlined browser based collection for internal teams and customized feedback widgets to every detail with annotated screenshots, video recording and metadata enrichment.

Easily route information to the right team

Automate delivery of different feedback by type or category and deliver feedback instantly into existing workflows product teams and developers already use and love. ID high-value users and separate the noise from the meaningful feedback you need.

Collate, build and close more feedback

Add feature ideas into your public or private Feature Portal and let every user keep track of their submission with minimal effort, or handle high-priority feedback directly via your centralized, categorized and timestamped Kanban board and leave no feedback behind.

Gather and manage user feedback across the project lifecycle

Bring feedback, and it’s related activity together in a single location – No more spreadsheets, no more emails. Userback’s user feedback platform helps software teams turn new feedback into new features in record time.

Get all the information you need first time, every time

Userback ensures you get contextual and visual clarity every time a user submits bug reports, feature requests and other feedback, all easily viewed and managed in a dedicated portal. This allows you to make and prioritize product decisions based on real insights and evidence without having to rely on guesswork or gutfeel.

Learn more about visual feedback capture

Know which features and fixes you need to prioritize

With greater detail and insight you can make better informed product decisions, triage feedback faster and take the guesswork out of what to do next. Gain additional context into every submission via User Insights, Console Logs and Session Info so you can prioritize user feedback and support customer success objectives.

Learn more about the feedback lifecycle

Move with greater speed, move with greater insight

Automatically synchronize user feedback with your workflows and enable software teams and developers to immediately turn insight into action with all the contextual and visual information they need. With all the information at your fingertips, you and your team can stop wasting precious time chasing up information or trying to reproduce issues.

Learn more about the feedback lifecycle

Close the loop

Follow-up and closure can be some of the hardest parts of managing user feedback. Userback’s Feature Portal allows you to easily share progress and resolution with users and stakeholders to ensure that their feedback has been addressed.

Learn more about the feedback lifecycle