User Surveys How to Conduct a Customer Effort Score Survey: A Step-by-Step Guide for Product Teams Efficiency isn’t just a buzzword—it’s what keeps the gears turning smoothly in any business. And…Matthew JohnsonApril 25, 2024
SaaS GrowthUser Surveys Top 7 CSAT Surveys That Drive Better Decisions An Introduction to CSAT Surveys Customer Satisfaction (CSAT) is the cornerstone of any successful business,…Matthew JohnsonApril 18, 2024
Product News Userback is officially SOC2 Type 2 compliant! We’re excited to announce that Userback is now officially a certified SOC 2 Type 2…Matthew JohnsonApril 9, 2024
User SurveysSaaS Growth How to Calculate NPS Wondering how to calculate NPS? We're not surprised. In the realm of customer satisfaction metrics,…Matthew JohnsonApril 4, 2024
SaaS GrowthProduct Management Maximizing SaaS Customer Lifetime Value: Strategies for Success In the high-speed train that is SaaS growth, pulling ahead of the competition means understanding…Matthew JohnsonMarch 28, 2024
Feedback Best PracticesUser Segmentation Leveraging User Segments for Enhanced SaaS Retention Leveraging User Segments for Enhanced SaaS Retention So, why care about user segments? In…Matthew JohnsonMarch 25, 2024
Developer InsightBug & Issue TrackingFeedback Best Practices Rapid Remediation: How to Provide Product Feedback Teams Love In the world of product development, the ability to quickly adapt and iterate is crucial…Matthew JohnsonMarch 20, 2024
Product Management Podcasts for product managers: The 2024 shortlist In the rapidly evolving domain of product management, staying abreast of the latest trends, technologies,…Matthew JohnsonMarch 12, 2024
Product News The changing face of Userback in 2024 Userback moves closer to vision of creating harmony between product teams and their users with…Matthew JohnsonMarch 11, 2024
Feedback Best PracticesWebsite & Product Feedback 5 Ways to Collect Product Feedback That Will Delight Your Users in 2024 A brief introduction to product feedback When considering the immense value of product feedback, think…Matthew JohnsonMarch 10, 2024