About Autymate
Autymate is an automation solutions provider helping businesses streamline workflows and boost productivity. Their platform enables teams to automate repetitive tasks, connect tools, and optimize operations without complex coding. Serving both direct customers and resellers, Autymate delivers flexible solutions that simplify processes and drive business growth.
The Business Challenge
For Autymate, feedback was completely fragmented. Customers would send emails like “the thing is broken” with zero context, and the team would waste hours playing detective. Reseller feedback was scattered across calls, meetings, and inboxes. They were literally losing valuable product insights in their inbox.
We were drowning in vague feedback emails while missing the insights that could transform our product. It was like trying to build a house while blindfolded – we knew something needed fixing but couldn’t see what or where.
As a result, productivity was down 40% solely from communication overhead alone. Bug resolution took days instead of hours, dev teams were frustrated, and critical improvement opportunities for the product were slipping through the cracks. The impact was massive.
The Userback Solution
That all changed when Autymate discovered Userback and chaos turned into clarity overnight.
Implementation was almost instant and the team dropped the widget code snippet onto their site and app in minutes, customized it for branding, and connected their tools. Suddenly, everything clicked into place.
We went from dreading feedback to craving it. Now, it’s our competitive advantage.
Customers could now highlight issues directly on the screen with screenshots and annotations. Developers instantly received tickets with browser info and user details. No more guessing games and no back-and-forth emails.
Resellers also began submitting feature requests effortlessly. Instead of scattered notes, their insights were captured, categorized, and they were able to review feedback quickly. What used to be chaos turned into a clear, centralized feedback loop.
Autymate’s Results With Userback
Faster bug resolution
Developers could fix issues 60% faster because they had all the context upfront.
Actionable feedback
Feedback became 4x more actionable as customers and resellers could share with ease.
Enhanced support
First-contact resolution grew to 85% as support no longer had to chase clarifications.
Best of all, feedback became something the whole company looked forward to, because it was now effortless. Users just click, annotate, and submit with no training or complicated forms.
When customers and resellers saw their suggestions go live weeks later, they became Autymate’s biggest champions. What was once feedback chaos has become a streamlined system driving happier users and faster growth.
Userback was simple enough that our resellers could use it without training, yet powerful enough to handle our technical bug reporting needs.
Autymate now views Userback as more than just a feedback tool – it’s a driver of growth. The simplicity, speed, and clarity it brings have reshaped how Autymate builds products.
Bryan’s advice for others?
“Stop overthinking it and just try it. We wasted months evaluating complex alternatives when Userback took 5 minutes to install and immediately solved our problems.”
With Userback at the center of its feedback process, Autymate has turned what was once a productivity killer into a superpower that fuels product innovation.
